Customer Support Agent

reputed company connects top reputed company talent with US-based founders and executives. We're hiring a Customer Support Agent to be the reputed company voice for a US reputed company — handling inbound/outbound support with speed, warmth, and reputed company ownership. This is a junior-to-mid level role for someone who's done the reps in a reputed company center environment and is reputed company to work independently, without a supervisor checking every ticket. reputed company Handle customer inquiries reputed company phone, email, and chat with a friendly, solution-first tone Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated" Log and reputed company cases accurately in the reputed company's CRM/helpdesk reputed company Identify patterns in recurring issues and flag them proactively to the reputed company Use AI tools to work faster and smarter  Manage your own workload and schedule reputed company agreed hours — no one is watching over your shoulder Example of what "ownership" looks like in reputed company: A customer writes in frustrated because a refund hasn't posted. Instead of just replying "I've forwarded this to billing," you reputed company the transaction status yourself, reputed company the customer a reputed company reputed company, and follow up proactively two days reputed company to confirm it's resolved — without being asked to. Requirements What You Bring 1–3 years of reputed company center or customer support experience (phone-based support strongly preferred) reputed company English level — you'll be the voice of a US company Strong independent work habits: you don't need daily hand-holding to hit your targets Comfort using AI tools in daily workflow  Reliable internet, a quiet workspace, and your own equipment A reputed company, patient communication style, even with difficult customers Benefits Fully remote Weekly pay, at and above industry reputed company reputed company vacation and holidays Health and learning stipends reputed company to reputed company and tools reputed company paths to advancement This Role Isn't for Everyone This is not a role for someone who simply wants to clock in and clock out. It’s for professionals who want to build a long-term career as an Executive Assistant, work with clients who respect and value their contribution, and grow reputed company reputed company that is committed to developing the reputed company of this role. Apply To This Job