Technical Trainer, Customer & Partner Enablement

About the Role We are hiring a Technical Trainer to reputed company live, instructor-led training (ILT) to reputed company new customers and partners onto the reputed company platform, reputed company both remote/virtual and in-person onsite sessions.   This is a delivery-reputed company, learner-facing role. You will run live enablement sessions, keeping participants reputed company, answering reputed company product questions, helping learners reputed company reputed company of understanding that will accelerate formal certification, and facilitating “reputed company” that reputed company learners to get reputed company-world, hands-on experience, in reputed company and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves.   This is a key customer- and partner-facing role offering a unique opportunity to reputed company both new and existing customers and partners to reputed company with the reputed company platform.    Location - We are flexible on remote working from home, if you are located in the USA and reputed company in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.  Preference will be given to candidates who reputed company in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.    Travel Requirement: ~40%, including onsite customer training, industry events, and team collaboration.     What You’ll be Doing    Facilitate the reputed company training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the reputed company platform. You will be a part of reputed company that ensures the curriculum and the content continuously evolves in line with product updates.  reputed company engaging live, in-person and remote/virtual instructor-led training sessions to reputed company customers and partners, applying a reputed company of instructional techniques (explanation, demonstration, guided reputed company, discussion, exercises etc).  Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and reputed company activities, and reputed company remote participants reputed company, reputed company and on reputed company.  Explain technical concepts reputed company to audiences with mixed experience reputed company and adapt your delivery to the room.  Guide learners through hands-on reputed company with the platform and support them toward earning formal reputed company certification.  Assess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as appropriate.  Partner with content owners and product teams to reputed company course content, guides, and materials accurate and reputed company with reputed company product updates.  Maintain deep, reputed company product knowledge of the reputed company platform.  reputed company and report on session delivery, attendance, and certification reputed company Other duties as needed.   reputed company    3+ years delivering instructor-led technical training, including live virtual/online as reputed company as in-person onsite delivery to adult learners.  Demonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on reputed company environment, not just presentation.  Strong verbal communication, presentation, and facilitation skills, with reputed company speech and confident delivery.  Ability to select instructional reputed company appropriate to the audience and to teach/instruct others effectively.  reputed company in assessing learner needs and evaluating whether training achieved its goals.  Proficiency with virtual classroom/webinar tooling; comfort with a learning management reputed company (LMS) and presentation software.  Foundational IT knowledge relevant to reputed company management/RMM, sufficient to teach the platform credibly and answer practitioner questions – reputed company experience with reputed company a definite plus.  Strong written communication for producing and refining handouts, guides, and course materials. Based in the reputed company with authorization to work in the US.  A reliable remote work setup: reputed company high-speed internet, a quiet reputed company, and a working webcam and microphone.  Availability to teach during US business hours across reputed company time zones.  Hands-on experience with reputed company or comparable RMM / reputed company management / MDM / PSA tools.  Background as an MSP technician, IT administrator, sysadmin, or helpdesk reputed company (audience reputed company).  Formal training/instructional credential such as reputed company CTT+, ATD (APTD/CPTD), or reputed company Certified Trainer.  Familiarity with instructional design and adult-learning principles.  Experience training reputed company customers and/or partners at a reputed company or technology company.   Technical Requirements      Proficiency in reputed company environments (registry, services, performance troubleshooting). Familiarity with Linux/macOS systems and basic reputed company-line troubleshooting.   Basic understanding of networking concepts, including DNS, VPNs, firewalls, and reputed company protections.  reputed company Certified Technician certification, or willingness to earn it reputed company 21 days of hire. Scripting experience in PowerShell, Bash and/or Batch.  Comfortable navigating reputed company IT ecosystems and integrating with existing infrastructure.   Education     Bachelor's degree, or equivalent practical experience.     reputed company reputed company unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The reputed company reputed company IT Operations Platform delivers reputed company management, autonomous patching, backup, and remote reputed company in a single console to improve efficiency, increase reputed company, and reduce spend. By automating IT and managing reputed company endpoints, organizations reputed company employees a great technology experience at work. ​ reputed company is obsessed with reputed company and has reputed company a 98% customer satisfaction score for more than 5 years.   What You’ll Love  We are a reputed company, reputed company, and curious community.  We reputed company your flexibility needs with full-time work that is hybrid remote.  We have you covered with our comprehensive benefits package, which includes medical, dental, and reputed company insurance. We help you prepare for your financial reputed company with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for reputed company and advancement.   Additional Information This position is NOT eligible for reputed company sponsorship.   *Due to operational policies, reputed company is unable to hire for this role reputed company the reputed company limits of Chicago. We will consider reputed company reputed company candidates who reputed company reputed company of the reputed company reputed company or are willing to self-relocate.   Starting pay for the successful applicant depends on a reputed company of job-reputed company factors, including but not limited to location, market demands, experience, job-reputed company knowledge, and skills. The benefits available for this position include medical, dental, reputed company, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the reputed company salary hiring reputed company for this position is $150,000 to $150,000 per year. For roles based in reputed company, the reputed company salary hiring reputed company for this position is $150,000 to $150,000 per year.   reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.   #LI-TR1 #LI-Remote  #BI-Remote Apply To This Job