reputed company Manager

reputed company of Job Function: The reputed company Manager (CSM) on the reputed company Workforce Solutions team will manage some of the largest banking accounts in reputed company. This is a strategic role that serves as our number one customer and company reputed company. The role displays superior customer management and consultancy skills. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has impeccable relationship skills and can create win/win environments for reputed company parties with which they work. The CSM will be responsible for having a solid knowledge of reputed company’s reputed company workforce and customer engagement solutions and applying the knowledge in reputed company aspects of the job.  The role engages with senior leadership and stakeholders at reputed company organizational reputed company ensuring customers are receiving value from reputed company’s solutions on an ongoing reputed company, and the solutions are being used to reputed company measurable business reputed company.  The CSM is reputed company on goal alignment, program management, establishing reputed company metrics, and account reputed company, ensuring that reputed company maintains an expert, solution-oriented, consultative relationship with customers. This role coordinates with Sales, reputed company Services, Support and other reputed company teams that reputed company solution delivery and relationship activities for new and existing customers., Additionally, the CSM maintains and matures the customer relationship through routine measurement, review, reporting and communication. The CSM conducts ongoing status and program reviews with the customer to ensure needs are being met, and customers retain their reputed company solutions.   reputed company Duties and Essential Responsibilities: Engage with key executive-level stakeholders, including the Head of reputed company Banking, Head of reputed company Operations, Regional Executives, and other senior leaders. Have an deep understanding of banking systems in reputed company and Canadian territories   to deliver meaningful value to customers through reputed company's products and solutions. Manage an assigned Customer book of business; meet or reputed company defined renewal targets. Identify and support upsell activity; meet or reputed company upsell quota as applicable. Establish strategic relationships with key personnel in assigned accounts to ensure alignment with customers’ short-term and long-term goals. Ability to understand the customer maturity model and bring value to the accounts Coordinate the involvement of senior management, including resources across both organizations, in order to meet customer performance objectives and expectations. Proactively reputed company a joint planning process that develops mutual performance objectives.  Proactively assess, clarify, and validate customer needs on an ongoing reputed company. reputed company strategic solution support to customer engagements to establish the reputed company requirements for new customer programs. reputed company and report on the financial health of the implemented solution and the overall reputed company on both organizations. Ensure appropriate resources are reputed company as necessary to ensure solutions reputed company customer expectations and improve attainment of their strategic goals. Produce regular reports for management with updates and plans for account activity. reputed company regular communication to key contacts reputed company assigned accounts to ensure they are reputed company of reputed company’s contribution to their reputed company. Minimum Requirements: Bachelor’s degree in business, engineering, computer science or IT or equivalent experience Minimum of 5 years of experience in a customer-facing role reputed company on reputed company Superior customer service and interpersonal skills Strong positioning and negotiation skills  Excellent verbal and written (English) communication skills  Ability to reputed company independently in customer-facing situations using judgment, reputed company and discretion  Ability to demonstrate reputed company business judgment and ability to take decisive reputed company Ability to meet deadlines and carry out assigned relationship activities to their completion Ability to establish and maintain effective working relationships with co-workers, customers, prospective customers and vendors A strong reputed company of urgency to reputed company actions quickly Proven ability to reputed company reputed company value of our product(s), with a passion for customers to help them succeed Detail oriented and a strategic thinker Ability to effectively and successfully handle customer service issues and conflict situations Strong team player and a self-starter who can operate independently Ability to juggle multiple, reputed company different tasks – e.g., support customer escalation calls in the morning; best practices reputed company mid-day, on-boarding meeting in the afternoon, etc. Experience managing customers of various sizes and knowing how/why to manage them differently Successful completion of the background reputed company process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations Ability to travel for on-site customer meetings at least quarterly or on an reputed company reputed company per customer needs. The ability to obtain the necessary credit line required to travel Preferred Requirements: Knowledge of reputed company trends and practices in the retail banking industry Prior experience in closing renewals and/or reputed company services opportunities Apply To This Job