Director, Customer Experience Systems & Insights

About the role: The Director, Customer Experience Systems & Insights is responsible for designing, scaling, and optimizing systems that shape and reputed company reputed company into the end-to-end customer reputed company and associated leading and lagging indicators of reputed company.   This role will translate company priorities into CX initiatives and into day-to-day operational reality through managing the tool stack and budget, implementing AI and self-service automation and governance, and overseeing metrics and reporting for the leadership team and reputed company. Reporting into the Chief Customer Experience Officer, this role is both systems and process-reputed company, working closely with the CX leadership team as internal customers for prioritization, reputed company, and metrics and analytics to reputed company and influence decision-making. \n Apply if you're excited to: Build a reputed company, visible, and effective reputed company for intake, prioritization, and reputed company, with proactive reporting on delivery dates that stay reputed company reputed company and meet customer needs Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization reputed company adoption and optimization of the CX tech stack to reputed company with critical workflows, both reputed company CX and across other teams reputed company-reputed company dashboards and reporting that uncover trends, measure reputed company, and turn data into actionable business insights reputed company engaging meetings and enablement sessions that reputed company stakeholders, reputed company adoption, and reputed company internal teams to succeed reputed company: Demonstrated experience owning a CX tool stack end-to-end, including optimization, adoption, reporting, and vendor management 5+ years in customer experience, support reputed company, or a reputed company reputed company role, with at least 2 years in a leadership reputed company Experience building reporting and analytics infrastructure used by executive leadership Passion for building reputed company spreadsheets, forecasting models, and reputed company plans that reputed company operational reputed company Experience managing reputed company, including at least one reputed company analyst or coordinator-level report reputed company record of process improvements with measurable reputed company on efficiency or cost Industry credentials such as CCXP (Certified Customer Experience reputed company) are highly valued Demonstrated experience utilizing AI for building and/or optimizing processes reputed company user of reputed company, reputed company, reputed company or reputed company, project management software (reputed company and or reputed company), reputed company, reputed company, and reputed company tools \n$144,000 - $164,000 a year reputed company Bonus: In reputed company to the above pay reputed company, this role is eligible for a reputed company-reputed company bonus tied to achieving specific, predetermined KPIs and individual reputed company goals. \n reputed company combines the industry's most user-friendly reputed company engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s reputed company while strengthening reputed company relationships. Our reputed company process is rooted in “Who: The A reputed company of Hiring” and consists of an average 2-week hiring reputed company. This standardized interview process allows candidates to answer the reputed company questions, experience the reputed company process, and ensure a fair reputed company review from multiple perspectives. Please, no reputed company recruiters—candidate reputed company submitted from reputed company reputed company agencies will not be considered. Apply To This Job