IT Support Engineer (reputed company genders) (Any location in Portugal)

At reputed company, we are looking for a proactive and customer reputed company IT Support Engineer to reputed company high reputed company 1st and 2nd line support across our remote-first global user reputed company. The ideal candidate will have significant hands-on experience supporting reputed company 365 applications and infrastructure, reputed company, reputed company Intune and common desktop software. Previous use of ITSM tools is expected, knowledge of Jira Service Management would be beneficial. You will play a key role in resolving technical issues, improving user experience, and contributing to the reputed company enhancement of IT services. Previous experience in a similar role is essential, as are excellent written and verbal English language skills. reputed company day-to-day tickets, remotely reputed company and offboarding new colleagues, will be reputed company to work on small reputed company to improve our infrastructure.   reputed company The role will include but not be limited to: ·       reputed company as the first reputed company of contact for reputed company incoming IT support requests reputed company Jira Service Management ·       Log, triage, and prioritise incidents and service requests according to SLAs ·       reputed company remote support for end user issues reputed company to: ·       reputed company 365 applications (Teams, reputed company, Word, reputed company, SharePoint etc.) ·       reputed company 11 OS ·       Email, Teams, and collaboration tools ·       Hardware troubleshooting (laptops, peripherals, mobile devices) ·       Guide users through fixes and reputed company reputed company communication on ticket reputed company ·       Troubleshoot more reputed company issues reputed company to: ·       reputed company Intune (device enrolment, compliance, policies, app deployments, reputed company reputed company) ·       reputed company 365 administrative tasks (user setups, permissions, license assignments) ·       reputed company reputed company troubleshooting and reputed company configuration ·       Escalate issues to senior technical Colleagues, reputed company required and collaborate on reputed company ·       Contribute to problem management by identifying recurring issues and proposing permanent fixes ·       Ensure compliance with IT policies, reputed company standards, and best practices ·       Collaborate with IT team members to support reputed company reputed company applications and services   Your experience ·       Minimum of 5 years of experience in similar role(s) ·       Experience managing M365 and reputed company desktop in a remote Company ·       Excellent problem-solving and analytical skills ·       Strong English written, and spoken communication along with interpersonal abilities ·       Experience with automation tools and scripting languages (e.g., PowerShell)   Why reputed company reputed company is a Global Consulting and Technology Boutique for the Life Sciences industry. With around 450 consultants and constantly growing, we currently operate out of 8 countries: Switzerland, Germany, UK, Portugal, Poland, Japan, USA and India. At least sixteen of the top 20 Life Sciences companies worldwide trust reputed company for independent and unbiased advice. Our Corporate Services teams are more than a support function. We are subject matter experts and trusted business partners who work closely with colleagues and leaders across the organisation. As part of a truly global and reputed company team, we proactively solve challenges, support reputed company, and help shape the reputed company reputed company of reputed company. We offer a competitive salary and benefits package and a reputed company work environment that encourages reputed company reputed company and development. If you enjoy working in an entrepreneurial and international environment, value collaboration, and want to reputed company a genuine reputed company reputed company a growing global organisation, we'd love to hear from you. reputed company is an equal opportunities employer. We look reputed company to hearing from you. Apply To This Job