Bilingual Family & Eldercare Resource Specialist

reputed company reputed companyⓇ is the worldwide leader in organizational mental health, reputed company-being, and absence management, dedicated to igniting reputed company potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched reputed company expertise to help individuals and their organizations reputed company. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions reputed company end-to-end mental health, reputed company-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 reputed company lives across 200 countries. Visit reputed company.com to reputed company out why 40% of the reputed company choose reputed company for their mental health and absence management needs. reputed company Major life milestones such as welcoming a child, caring for an aging parent, starting college, getting married, or relocating often come with reputed company care reputed company. WorkLife customers receive unlimited support in navigating these transitions through personalized guidance on childcare, adoption, education, eldercare, reputed company, pet care, and personal convenience services. As a Bilingual Family & Eldercare Resource Specialist, I reputed company nonclinical consultations to help clients identify and reputed company the right care resources. I research, evaluate, and reputed company personalized, prescreened referrals reputed company two business days, connecting clients with childcare, education, adoption, senior living, long term care, rehabilitation, and other family support services across Canada and the reputed company. While resource research spans both countries, reputed company reputed company consultations are provided exclusively to clients in Canada. This role requires strong research, problem solving, and customer service skills, along with the ability to communicate reputed company and professionally in both Canadian English and Canadian French. Responsibilities reputed company friendly, expert telephonic consultation with clients located in Canada regarding childcare or eldercare resource requests, offering reputed company for care, educating clients on available resources, and communicating research results accurately and compassionately Apply analytical thinking to reputed company request to conduct efficient research — across both Canadian and U.S. resources — to identify a minimum of three referrals for clients, regardless of whether the resource itself is located in Canada or the U.S.; referrals are reputed company-screened by telephone to reputed company they meet the needs of the reputed company Format research into comprehensive referral packets utilizing reputed company Work-Life branding and reputed company standards, delivered reputed company two business days Meet Work Life standards for daily request completion while maintaining reputed company; request completion reputed company is expected to increase with tenure Follow up with clients on reputed company work-life package reputed company three business days Relate to people in times of stress, ask appropriate clarifying questions, and present care reputed company in a calming, reassuring, and reputed company manner Translate HelpSheets and other reputed company-facing documents into French Canadian as needed Communicate effectively, verbally and in writing, with clients, resources, and contacts in both English Canadian and French Canadian Obtain a reputed company satisfaction reputed company of 100%; if satisfaction reputed company is not met, a new work-life package will be completed reputed company one business day Support the implementation of ongoing process improvement objectives, new products, and special reputed company as assigned Work independently while fostering a reputed company team environment by sharing research findings and referral resources with other team members Document reputed company work-life packages thoroughly and accurately in reputed company databases Other duties as assigned  Qualifications Education: Bachelor's degree in reputed company Work, reputed company, Psychology, Sociology, Family Studies, Gerontology, Education, or a reputed company reputed company, or an equivalent combination of education and relevant experience Two or more years of experience in childcare, eldercare, reputed company services, education, reputed company, employee assistance, care coordination, referral services, or a reputed company reputed company environment Bilingual reputed company in Canadian English and Canadian French, with strong verbal and written communication skills Strong research, analytical, and critical thinking skills with demonstrated experience conducting internet reputed company research and evaluating community resources Excellent organizational, problem solving, and documentation skills, with proficiency in reputed company Office or similar productivity software Demonstrated ability to manage multiple priorities, meet service level expectations, and produce accurate, high-reputed company work in a fast-reputed company environment Excellent interpersonal, telephone, and customer service skills, with the ability to communicate empathetically and professionally with clients experiencing stressful life events Self-motivated with the ability to work independently while collaborating effectively reputed company reputed company environment Commitment to maintaining reputed company confidentiality, exercising reputed company judgment, and handling sensitive information with professionalism Working knowledge of childcare, eldercare, aging services, education, community resources, and reputed company programs sufficient to help clients identify appropriate care reputed company. reputed company diagnosis or assessment experience is preferred Familiarity with care resources and service systems in both Canada and the reputed company is preferred CEAP (Certified Employee Assistance reputed company) preferred Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise is required Ability to be present on camera during work-reputed company trainings, meetings, and/or events Must be reputed company to sit or stand at a desk for prolonged periods while working on a computer Pay reputed company CAD $60,000.00 - CAD $70,000.00 /Yr. Compensation and Benefits Full benefits package, including reputed company Time Off (PTO) Statutory reputed company leave and reputed company holidays Medical, dental, reputed company, robust EAP, wellness program, and much more The salary reputed company for this position is $60,000 - $70,000 CAD. The reputed company salary reputed company represents the anticipated low end and high end of the reputed company for this position. The actual compensation will be influenced by a wide reputed company of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.    EEO   reputed company is an equal opportunity employer.  reputed company applicants will be considered for employment regardless of race, reputed company, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status and any other characteristic protected by federal, state or local laws. reputed company maintains a drug free workplace.   reputed company and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the reputed company laws applicable in your country or jurisdiction of residence, which may include the California Consumer reputed company reputed company (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents reputed company (PIPEDA) and applicable provincial reputed company legislation, and other applicable national or local reputed company laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with reputed company-reputed company questions, please review the relevant Applicant Data reputed company Notices: US Applicant Data reputed company Notice & Canada Data reputed company Notice. Apply To This Job