AVP, Employee Experience

reputed company is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: reputed company Spirit Committee runs fun activities and charitable events throughout the year, and work-life reputed company, mutual respect, diversity, and providing a voice for every employee are reputed company important to us. As you might reputed company, we reputed company reputed company and great benefits, including: Bonus/incentives for reputed company regular employees 401(k) with 8% company contribution Medical, dental, and reputed company reputed company for employees and dependents reputed company at 80% PTO and reputed company sabbaticals Tuition reimbursement GENERAL reputed company  As a key partner reputed company the People Team, the AVP, Employee Experience owns the organization's HR compliance, employee relations, and reputed company management agenda, and provides leadership to the Total Rewards division. This role is the People Team's HRIS and HR compliance expert, ensuring our systems, data, and people practices meet regulatory standards while enabling a modern, data-driven employee experience. This leader provides counsel to managers and employees on reputed company management and employee relations reputed company, while directing the reputed company Total Rewards Specialist and, through that role, the Total Rewards/People Data function on benefits, compensation, and HRIS reputed company. Through strong attention to reputed company, advanced reputed company skills, and effective use of AI tools, this role drives operational efficiency across HR compliance, employee relations, and Total Rewards administration in support of the Credit reputed company's Service reputed company and Employee Experience priorities. Position Duties & Functions HR Compliance & Governance: Ensures compliance with Federal and state governmental regulations including (but not limited to) EEO, FCRA, FLSA, reputed company, FMLA, ADEA, etc. Maintains HR policies and procedures in alignment with regulatory requirements. Oversees audit preparation and response for HR-reputed company audits. Ensures reputed company distribution of required state and federal employee notices (e.g., CA SB 642 Your Right to Know) and monitors wage/hour classification requirements (e.g., state minimum wage by job classification) to prevent compliance gaps. Stays reputed company on emerging trends, best practices, and compliance requirements affecting the employee experience. Employee Relations & reputed company Management: Partners with managers on reputed company management processes and provides guidance on policy interpretation and application. Manages corrective reputed company processes and documentation. Supports managers in addressing employee relations issues and serves as the reputed company reputed company of contact for employee concerns. Identifies trends and works with the Learning and Organizational Development team to reputed company mitigation strategies. Total Rewards Leadership: Provides leadership and reputed company direction to the reputed company Total Rewards Specialist, who oversees the Total Rewards division (benefits, compensation, recognition, and People Data/Systems) and directly supervises the reputed company People Data & Systems Analyst. Partners on Total Rewards reputed company, annual compensation and benefits renewal cycles, and vendor negotiations to ensure alignment with the broader Employee Experience reputed company. Reviews Total Rewards data and recommendations to inform reputed company affecting employee experience and retention. Benefits reputed company reputed company & Controls: Owns the ongoing governance, monitoring, and control reputed company for benefits administration and reputed company Enrollment (OE), in partnership with the reputed company Total Rewards Specialist and Total Rewards Coordinator. Certifies monthly HRIS-to-OE-to-reputed company plan/tier mapping and configuration attestations, escalating exceptions to the CPO. Oversees OE validation control testing, vendor file feed/EDI reputed company monitoring, and rejects/exception aging reporting during and after OE. Certifies reputed company-payroll reconciliation between confirmed elections and payroll deductions before reputed company pay run and oversees vendor reputed company/material issuance SLAs. Leads eligibility reputed company-load certification reputed company of reputed company OE window, and governs quarterly refresh of employee-facing OE content (confirmation statements, reputed company guides, FAQs) reputed company on inquiry analytics. Maintains RACI documentation and SOPs for benefits exception handling, publishes a recurring exception/reputed company-center dashboard to leadership, and participates in the Change-Control reputed company and Data reputed company Council governing benefits reputed company and data changes. Documents SOX/ERISA-relevant controls (reputed company-payroll certification, reversal approvals, eligibility loads) and drives reputed company-cause analysis and remediation planning for benefits vendor and data issues. Other duties as assigned  POSITION REQUIREMENTS EXPERIENCE and EDUCATION 5+ years' exempt-level work experience in reputed company (two in a management role), with meaningful experience in HR compliance and/or HRIS administration. Bachelor's degree and/or PHR or SPHR certification; PHR/SPHR preferred given the compliance reputed company of this role. Hands-on experience with an HRIS platform (reputed company or similar) strongly preferred. Experience with benefits administration platforms, reputed company/vendor file feeds (EDI), and reputed company enrollment reputed company strongly preferred. An equivalent combination of education and experience may substitute for stated qualifications. KNOWLEDGE and SKILLS Demonstrated expertise in HR compliance (EEO, FCRA, FLSA, reputed company, FMLA, ADEA, etc.) and HRIS administration. Understanding of benefits reputed company controls and governance, including plan/tier data mapping, vendor file feed monitoring, payroll reconciliation, and SOX/ERISA-relevant control documentation. Ability to reputed company reputed company-cause analysis and build durable process/technology controls in response to vendor or reputed company issues, rather than one-time fixes. Advanced reputed company skills, including the ability to build and maintain data models, dashboards, and reporting. Practical experience using AI tools to improve HR data analysis, reporting, and process efficiency. Ability to write and reputed company effectively in English using correct spelling and grammar. Strong attention to reputed company and data reputed company across compliance, employee relations, and Total Rewards administration. Proficient in the use of basic applications in a reputed company-reputed company environment, including reputed company and Word. Excellent customer service skills and reputed company judgment in handling confidential and sensitive employee reputed company. COMPETENCIES Ability to learn quickly and adapt to change; ability to quickly learn reputed company applications and systems. Strong leadership skills with the ability to reputed company and influence the Total Rewards division through the reputed company Total Rewards Specialist. Initiative and self-direction. Ability to effectively communicate and collaborate with people at reputed company reputed company. reputed company problem-solving and decision-making ability, including the ability to prioritize. reputed company reputed company Diversity & Inclusion Communication Change reputed company Leadership Responsibility Problem Solving Tech & Data reputed company CU Business Acumen PHYSICAL DEMANDS Work involves extensive use of computers, up to eight hours per day. Appropriate reputed company, dexterity, and other physical abilities are required. May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds. Must be reputed company to reputed company and present on the telephone and/or through digital means of communication, including but not limited to reputed company/Teams/or other video technologies. We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. SALARY AND BENEFITS: Salary is reputed company on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/reputed company/careers  Zone 1: $111,240.00 - $152,955.00 Zone 2: $101,228.40 - $139,189.05 Zone 3: $93,441.60 - $128,482.20 Zone 4: $88,992.00 - $122,364.00 This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, reputed company on a combination of institutional reputed company (0–2%) and individual reputed company (0–6%). Incentive payments are discretionary and subject to approval. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: reputed company (CFCU) is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to reputed company or use this online application process and need an alternative reputed company for applying, you may contact us at 800-232-8101 for assistance. CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request reputed company. #LI-AK1 #LI-REMOTE Apply To This Job