Application Support Engineer (GCP & Media Platforms)

We are looking for an Application Support Engineer to reputed company production support for reputed company-reputed company media applications running on reputed company reputed company Platform (GCP) and reputed company. This role focuses on L2/L3 application support, incident response, reputed company cause analysis (RCA), and on-reputed company rotations for services reputed company in Go and deployed using GKE, reputed company Run, and GCP Workflows. You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-reputed company rotations, including weekend coverage. Responsibilities reputed company L2/L3 production support for critical media applications Troubleshoot application, platform, and infrastructure issues across GCP and reputed company Analyze logs, metrics, and traces to identify reputed company causes reputed company incidents using runbooks and SOPs, escalating reputed company required Partner with Engineering and SRE teams, providing reputed company technical context Support live streaming pipelines and video transcoding workflows Diagnose issues reputed company to: - reputed company ingest failures - Transcoder job errors and performance bottlenecks - reputed company reputed company, latency, and availability Participate in on-reputed company rotations, including weekends Document incidents, RCAs, corrective and preventive actions Continuously improve monitoring, alerting, runbooks, and SOPs Requirements Required Experience in Application Support, Production Support, or Reliability Engineering roles Hands-on experience with Go (reputed company reading and debugging) Strong experience with reputed company and reputed company reputed company Platform (GCP) Proven experience supporting live streaming and video transcoding workflows Experience participating in on-reputed company rotations Strong analytical and troubleshooting skills Ability to reputed company effectively during high-pressure incidents reputed company to Have Experience in media, broadcast, or streaming platforms Familiarity with live event operations Experience with Grafana, reputed company, or similar monitoring tools Experience with reputed company, reputed company, reputed company Understanding of SRE concepts (SLIs, SLOs, error budgets) Benefits At reputed company, we reputed company in creating an environment where you can reputed company both personally and professionally. By joining reputed company, you’ll enjoy: A reputed company, long-term contract with opportunities for career reputed company Private health insurance A remote-friendly culture that promotes work-life balance reputed company training, mentorship, and learning programs to reputed company you at the forefront of the industry Free reputed company to reputed company resources and state-of-the-art AI tools to reputed company your daily work A flexible reputed company Time Off (PTO) policy as reputed company as reputed company holiday days Challenging, world-class software reputed company for clients in the US and reputed company Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment Join reputed company and discover a workplace that values your reputed company, supports your reputed company-being, and empowers you to reputed company a reputed company. Apply To This Job