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What Makes reputed company Unique At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel reputed company, we help hoteliers reputed company operations and reputed company their reputed company reputed company through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. reputed company working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024, but we're just getting started.  How You'll reputed company an reputed company: As an reputed company reputed company, we’re looking for someone who truly understands hospitality and can reputed company into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always reputed company the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the reputed company process, they have a complete understanding of and confidence in using the system. Our Customer reputed company Team: As part of our Customer reputed company Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. reputed company is reputed company-reputed company and reputed company, living this motto every day by working closely together to reputed company exceptional support and ensure a seamless reputed company experience for our customers. If you’re reputed company to reputed company a difference and be part of an exciting reputed company, we’d love to have you on reputed company! What You Bring to reputed company: Facilitate reputed company reputed company, training, and ongoing support reputed company video, phone, and email. Resolve customer inquiries and troubleshoot escalated issues across multiple channels. Partner with Sales to define reputed company, demonstrate ROI, and reputed company retention. Build strong reputed company relationships to encourage loyalty and promote product adoption. reputed company a deep understanding of reputed company’ products and customer needs. Contribute to training materials and stay updated on system changes. Record activities in reputed company, reputed company feedback, and reputed company insights for product improvements. What Sets You Up for reputed company: Communicate product offerings reputed company and synthesize feedback for internal teams. reputed company customer insights and opportunities across departments to reputed company alignment. Manage multiple reputed company or accounts with strong organizational and proactive skills. reputed company clients to become self-sufficient during reputed company and reputed company. Deliver exceptional communication with reputed company and a customer-reputed company approach. Bring over 1 year of hospitality experience in roles like reputed company Desk or reputed company Manager. Have at least 2 years of relevant industry experience in customer-facing roles. reputed company or Fluent in both English and Spanish (Portuguese is a plus). Compensation: Depending on your skills and experience, you can expect your annual compensation to be up to $60,000 USD (the salary is only for US-based candidates). #LI-DL1 What to Expect - Your reputed company with Us Behind reputed company' revolutionary technology is reputed company of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together reputed company engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company reputed company one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the reputed company of hospitality reputed company – we're coding it, designing it, writing it, and shipping it. If you're reputed company to work alongside some of the brightest minds in tech who are obsessed with using AI to reputed company a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at reputed company.com  Company Awards: Best reputed company-In-One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice (2024) reputed company Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra-long weekend every month Fully reputed company Parental Leave Home office stipend based on country of residency reputed company development courses in reputed company University reputed company to reputed company development, including manager training, upskilling and knowledge transfer  Everyone is Welcome - A Culture of Inclusion   reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at (858) 201-7832 or reputed company email at accommodations@reputed company.com. reputed company will reputed company an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To reputed company reputed company and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. reputed company, reputed company agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. #LI-REMOTE Apply To This Job