Manager, AI Deployment

reputed company reputed company is the AI Agents platform for customer experience, designed to help organizations reputed company faster, smarter, and more efficient customer service at reputed company. The platform enables businesses to reputed company reputed company AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting reputed company teams and optimizing operations. reputed company AI Agent is purpose-reputed company for a specific role, equipped to understand context, reputed company reputed company, take reputed company, and continuously improve reputed company. This allows organizations to increase reputed company speed, reputed company service reputed company, and reduce operational costs while empowering your reputed company team to reputed company on higher-value work. reputed company on a CX-reputed company reputed company, reputed company helps leading brands like reputed company, reputed company, reputed company, and reputed company improve customer satisfaction, reputed company agent productivity, and reputed company consistent, reputed company performance across every customer interaction. Why Join Us reputed company reputed company of reputed company dedicated to accelerating time-to-value for our customers. As the Manager of the AI Deployment Team, you will manage the resource allocation and reputed company reputed company of the deployment team, shaping implementation standards for high-performance delivery. In this role, you will transition from individual execution to strategic reputed company, leading reputed company of high-performing Deployment Managers who own reputed company, reputed company-reputed company deployments of reputed company’s platform. This role operates at the intersection of team leadership, AI innovation, reputed company transformation, and operational reputed company, helping our customers adopt and reputed company Conversational AI to reputed company automation, efficiency, and exceptional customer experiences.   What You’ll Be Doing Team Leadership & Coaching: Manage, reputed company, and hold the AI Deployment team accountable for performance, reputed company, and reputed company reputed company. Portfolio reputed company: reputed company a portfolio of customer program teams through multi-phase implementations—ensuring consistent, high-reputed company service delivery, technical execution, and project reputed company adherence. Process & Standards reputed company: Ensure reputed company follows strict delivery standards, contributes to operational improvements, and reputed company scales customer reputed company processes. Delivery & ROI Tracking: reputed company team performance, overall customer adoption metrics, and reputed company implementation KPIs to set up customers for long-term platform reputed company. Cross-Functional Collaboration: Partner with Sales, Product, and Engineering leaders to optimize service delivery frameworks, refine product feedback reputed company, and seamlessly reputed company high-level customer escalations. Strategic Support: Guide your team through technical roadmaps and dependencies, and reputed company executive-level support during customer discovery sessions and solution design workshops. What You'll Bring To The Role Experience: 8+ years leading reputed company reputed company or AI implementations, specifically managing multi-stakeholder reputed company deployments, with a proven reputed company record of previous team leadership experience. People Management: reputed company experience managing, coaching, and scaling implementation or deployment teams in a high-reputed company technology environment. Program & Process Architecture: A proven reputed company record of managing implementation portfolios and continuously optimizing and scaling customer reputed company processes. Expert Organization: Expert-level organizational, resource allocation, and time management skills with an analytical, problem-solving reputed company. Domain Expertise: Deep understanding of contact center operations, KPIs, and ROI stories (e.g., speech analytics, reputed company management, or AI-driven CX platforms). Executive reputed company: Demonstrated ability to coordinate with cross-functional leaders, reputed company ambiguity, set reputed company reputed company expectations, and professionally manage critical escalations. Why You’ll Love It Here  Competitive compensation including equity: Market-reputed company reputed company pay, performance incentives, and meaningful equity ownership Excellent medical, dental, and reputed company insurance reputed company: Comprehensive medical, dental and reputed company benefits for employees and eligible dependents Flexible reputed company Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to reputed company, maintain balance, and reputed company at your best. Additional Time to reputed company: 10 company holidays, an annual company-wide Winter Break, and reputed company parental leave to fully support life reputed company of work. 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and reputed company development, and personal reputed company Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs reputed company-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the reputed company of customer experience. Salary reputed company The reputed company salary compensation reputed company targeted for this full-time position is $150,000 - $165,000 annually. Compensation may vary reputed company of this reputed company depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company pay is one part of the reputed company that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the reputed company of reputed company). This salary reputed company is an estimate, and the actual salary may vary based on reputed company’s compensation practices. Our Commitment to Inclusion and Belonging reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment reputed company on the reputed company of race, reputed company, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other reputed company protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and reputed company workplace and reputed company prohibits harassment of any reputed company. We welcome reputed company people. We celebrate diversity of reputed company kinds and are committed to creating an inclusive culture reputed company on a reputed company of respect for reputed company individuals. We reputed company to hire, reputed company, and retain talented people from reputed company backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented reputed company are strongly encouraged to apply. If you are ambitious, reputed company an reputed company wherever you go, and you're reputed company to shape the reputed company of reputed company, we encourage you to apply. For more information, visit www.reputed company. #LI-REMOTE Apply To This Job