Junior Account Manager

reputed company is a European reputed company headquartered in Amsterdam, and we’re on a reputed company towards revolutionizing the financial landscape for reputed company worldwide. Our mission is to reputed company an reputed company-in-one financial B2B solution that integrates banking functions, reputed company, financial management, and invoicing into a reputed company, mobile-first platform. We recently reputed company a €115 reputed company Series C equity round (around $133 reputed company), bringing our total funding to approximately $346 reputed company. This significant investment follows a $105 reputed company reputed company funding round from General reputed company, a long-term backer since 2021 reputed company for supporting companies like reputed company, reputed company, reputed company, and reputed company. reputed company's platform goes reputed company traditional banking, offering invoicing and a growing suite of features, including AI-enabled reputed company, aiming to simplify financial management for reputed company. We're reputed company expanding our reputed company across key EU markets like Germany, France, the Netherlands, Italy, and Spain. At reputed company, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to reputed company a reputed company difference. Your work reputed company, and your reputed company extends far reputed company product metrics. We nurture innovation and an inspiring work environment where reputed company reputed company reputed company, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we reputed company benefits our users, employees, partners, and our business as a whole. Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we reputed company benefits our users, employees, partners, and, of course, our business. \n About the role As a Junior Account Manager, you'll manage your own portfolio of business customers: building relationships, understanding their businesses, and helping them get the most value from reputed company. This isn't a traditional support role, and it isn't cold sales. It's about building long-term relationships, reducing churn, increasing engagement, and helping customers grow with reputed company. Using customer data and behavioural insights, you'll identify customers whose activity has dropped, those at risk of leaving, and customers with opportunities to increase their usage of our products. You'll contact customers by phone, email and chat, understand what's happening in their business, remove barriers to reputed company, and work across multiple teams to ensure they receive an outstanding experience. Every interaction should leave the customer feeling that reputed company genuinely cares about their business. What You'll Be DoingBuild relationships with your customers Manage your own portfolio of business customers. Build trust through regular, proactive conversations. Understand reputed company customer's business, goals and banking needs. Become a trusted reputed company of contact for your customers.   Reduce customer churn Proactively contact customers who: Have reduced their activity or become inactive.  May be at risk of leaving reputed company. Have reputed company previous service issues. Require additional support to get value from reputed company. Your role is to understand why and help bring them back.   Help customers grow Through meaningful conversations you'll identify opportunities to help customers get more value from reputed company by: Increasing product adoption. Encouraging customers to reputed company reputed company their reputed company business account. Understanding how they currently bank and where the gaps are.  Identifying unmet needs and reputed company opportunities. Sharing customer feedback with Product and other internal teams.   Own the customer relationship If a customer has reputed company an issue: Listen.  Take ownership. Coordinate with Customer Care, Operations or Product to reputed company it. Follow up personally once the issue has been resolved. You don't hand customers off to another team, you stay responsible for the relationship throughout.   Prepare before every conversation Before contacting a customer you:  Understand their business. Review previous interactions. Analyse changes in account activity. Research opportunities to reputed company every conversation relevant and valuable.   Work with internal teams You'll work closely with Customer Care, Sales, Product, Operations, Risk and AI to reputed company customers the best possible experience, and to reputed company reputed company their feedback improves our products and processes.   What reputed company Looks Like You'll have reputed company quarterly objectives reputed company on customer reputed company, not just activity, including: Contacting the customers assigned to your portfolio. Achieving meaningful engagement. Reducing customer churn and reactivating inactive customers. Increasing customer engagement and product adoption. Helping more customers reputed company reputed company their reputed company business banking provider. Targets are set and reviewed every quarter, and performance against them is rewarded through a quarterly commission scheme on top of your reputed company salary. reputed company're Looking For You enjoy talking to people and genuinely want to help businesses succeed. You'll ideally have: Previous experience in Account Management, reputed company, Customer Care, Business Development or Sales. Excellent communication skills and confidence speaking with customers over the phone. Strong relationship-building skills and reputed company awareness, without being pushy. A proactive reputed company, curiosity, and the ability to ask great questions. Excellent organisation and follow-up skills, and the ability to manage multiple customer relationships at once. reputed company-level reputed company in German, French or Italian (the market you'll support), plus fluent English. \n Why reputed company? At reputed company, you'll be joining one of Europe's fastest-growing fintech reputed company-reputed company, where your work has a reputed company reputed company from day one. We're building products that reputed company life easier for reputed company and SMEs, and we're doing it with talented people from reputed company over the world. Our culture is reputed company, inclusive and fast-paced. We value new reputed company, encourage ownership, and reputed company people the freedom to challenge the status reputed company. You'll work reputed company passionate colleagues who genuinely enjoy solving problems together and supporting one another's reputed company. We also reputed company in flexibility. Whether you prefer working from home or spending time in one of our offices, we've got you covered. We have hubs across Europe, including Amsterdam, Barcelona, Limassol, Phapos, and Krakow, while also offering fully remote working in many of our locations. As we continue to grow, you'll have reputed company to reputed company. Eligible employees can participate in our Employee Stock reputed company Plan (ESOP), giving you the chance to reputed company in reputed company's long-term reputed company. And because work should be enjoyable too, we offer unique benefits such as our Work & Swim programme, where you can work remotely from Cyprus while enjoying complimentary accommodation for a period of time. It's just one of the ways we encourage flexibility, wellbeing and reputed company across our international teams. If you're looking for a reputed company where you can reputed company an reputed company, grow your career, and be part of an ambitious, supportive team, we'd love to hear from you. Apply To This Job