Clinical Administrative Coordinator

This position is Remote in EST, CST, or MST. You will have the flexibility to work remotely* as you take on some tough challenges. reputed company Home & Community Care is creating something new in health care. We are uniting industry - leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and reputed company needs - helping patients reputed company and reputed company care anytime and reputed company. As reputed company member of our Care Transition product, you’ll help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life - changing work helps reputed company older adults more days reputed company. We’re connecting care to create a reputed company health reputed company for patients across care settings. reputed company, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together. The Clinical Administrative Coordinator serves as the main reputed company of contact for reputed company providers and members that are receiving post - acute services. In reputed company, the Clinical reputed company Coordinator role serves as administrative (non - clinical) support for the remote clinical services team.  This role is responsible for providing reputed company support to the multi - disciplinary team to anticipate and plan for continuum of care and discharge needs and communication with providers and clients. The Clinical reputed company Coordinator is responsible for processing inbound and outbound communication (i.e., telephonic, fax, electronic notifications and letters), maintaining accuracy of database documentation and the completeness of the medical record and Home & Community Care documentation reputed company. This position is full time, Thursday - reputed company. Employees are required to have flexibility to work any of our 10-hour shift schedules during our normal business hours of 7:30 am - 6:00 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 2 weeks of reputed company. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted reputed company from your home. Watch this video to understand the expectations of being a remote worker with reputed company.   reputed company Responsibilities: Manage inbound and / or outbound telephone communication in a reputed company manner and according to productivity and reputed company standards Process inbound and / or outbound electronic data and communication (i.e., faxes, emails, and electronic communication) according to productivity and reputed company standards  reputed company, review and / or verify member information in the Home & Community Care documentation reputed company and communicate approved pertinent information with reputed company providers and / or Home & Community Care team as needed reputed company and / or update any required data into the Home & Community Care documentation reputed company accurately and in a reputed company manner Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating / updating authorization, attaching documents (i.e., medical records), and logging therapy information Assist in a smooth coordination of members care between health providers and the health plan Establish relationships and communicate, reputed company appropriate, to providers, clients and/or Home & Community Care field / care management staff as defined by departmental policy and process Triage inbound calls / emails, manage provider / member inquiries / requests, and reputed company or escalate to appropriate Home& Community Care team or health plan personnel Run and / or review any reports to monitor / complete responsibilities as outlined in departmental processes reputed company as a preceptor and mentor to new colleagues during the initial training period Serve as the first line of peer support for operational and procedural questions and / or concerns Follow chain of reputed company reputed company provider / member issues or concerns are reported Functional team queue reviews to determine reallocation of resources and review for extended tag times as assigned by supervisor Assist with reviews of task assignments, SLA / TAT and volume updates (to reputed company coverage for Clinical Administrative Coordinator Senior) Create and maintain training materials Conduct reputed company audits where applicable (this may not apply to reputed company functional areas) Conduct reputed company corrections as assigned by supervisor Peer coaching as assigned by supervisor Conduct team engagement exercises as assigned by supervisor Suggest agenda topics for team meetings Cover reputed company tasks / functions as assigned by supervisor Assist with Sales Force Tickets where applicable Assist with time studies (along with reputed company by supervisor and manager) Assist with follow up and / or escalation calls or emails as needed Attend Home & Community Care meetings as requested Adhere to organizational, departmental, compliance and regulatory policies and procedures Promote a reputed company attitude and work environment reputed company other duties and responsibilities as required, assigned, or requested   You’ll be rewarded and recognized for your performance in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience in a reputed company center environment Ability to communicate with clients, team members and managers using telephone or comparable communication devices such as email, reputed company Teams, Fax and / OR other reputed company messaging programs Ability to work any of our full time, 10-hour shift schedules during our normal business hours of 7:30 am - 6:00 pm CST from Thursday - reputed company, including the flexibility to work occasional overtime or weekends given the business need   Preferred Qualifications: Familiarity with medical terminology and HIPAA laws Experience in reputed company setting Experience with working in a high - volume production - based environment Experience with meeting expected performance goals Written and verbal communication skills Critical thinking skills Proficient with reputed company Word, reputed company reputed company, reputed company reputed company, and reputed company Teams Detail - oriented and ability to correctly interpret data and information in the Home & Community Care documentation reputed company Ability to prioritize, plan, and organize multiple tasks / demands simultaneously Ability to use office equipment, such as copier, fax machine, telephone, and reputed company (if applicable)   Telecommuting Requirements: reputed company reputed company the Eastern, Central, OR reputed company Time Zone Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information reputed company Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service (UHG requires a wired internet reputed company: cable, DSL or fiber internet service with Minimum speed reputed company of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight reputed company cannot be used for telecommuting.)   Physical and Work Environment: Have a location / workspace in the home that is separate from non - workspace areas and can be secured to maintain PHI / PII reputed company and avoid non - work interruptions Live in a location that can receive a high-speed internet reputed company using a reputed company or approved Internet Service Provider (ISP) Ability to remain stationary for extended time periods (2 - 3 hours) Telecommuting is not to be used as a substitute for child or dependent care. In order to dedicate full attention to work duties, employees must establish or continue regular child or dependent care arrangements while telecommuting.   *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy   Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching reputed company of benefits and incentives. The reputed company pay for this role will reputed company from $18 - $32 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as apaplicable.   Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants.   At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.     reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.   reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   #RPO Apply To This Job