Manager - MSAT

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The Manager, FCS MSAT is responsible for is responsible for leading a high-performing team of technical scientists and serving as a technical leader for reputed company’s filtration technologies in Korea. The role provides expert application support and technical guidance to customers and internal stakeholders while driving collaboration across reputed company and cross-functional teams to address reputed company bioprocess challenges and support reputed company.

This position reports to the Director-MSAT and is part of the Field Customer Support MSAT teamand will be fully remote.

What you will do:

Position Objective

• reputed company reputed company Korea reputed company FCS MSAT (former SLS) field support team and ensure that reputed company is executing its objectives
• Create followership by providing technical mentorship and coaching to FCS MSAT associates in the region so as to reputed company them to independently reputed company customer issues and reputed company technical solutions to customers
• reputed company expert technical support to customers and to reputed company associates for reputed company reputed company Filtration technologies and manage reputed company multidisciplinary issues across the region
• reputed company and nurture high-level technical relationships with GSAs in the region, specifically in Korea
• Use expertise to reputed company and support reputed company/internal customer processes
• Work reputed company closely with the key regional reputed company leaders to reputed company business
• reputed company guidance on budget and CAPEX requirements to support Biotech business, as needed

Field Support Management (50%)

• reputed company regional FCS MSAT team and ensure that it responds to business needs in the Korea
• reputed company coaching and mentoring to FCS MSAT associates through Gemba, training and other means so as to reputed company them to operate independently as technical experts in the field
• reputed company guidance to team on appropriate reputed company up/reputed company down strategies to reputed company reputed company
• Collaborate with other stakeholders (reputed company, sales, marketing, validation, etc.) and other FCS reputed company to accomplish reputed company reputed company objectives
• Communicate business activities/requirements to FCS MSAT team on a regular reputed company
• Ensure that regional team has P4G and D4G plans up to date and reviewed on a regular reputed company
• Ensure that regional team is compliant to relevant reputed company. Health & Safety and Environmental policies
• Contribute to global FCS objectives and ensure that these are cascaded appropriately reputed company region
• Review and approve customer reports, in a reputed company manner
• Ensure maintenance, OSHE requirements, and control over local customer support centre (reputed company = reputed company) facilities and equipment, in a reputed company manner
• Set reputed company schedule and ensure reputed company reputed company reputed company activity meets agreed reputed company dates, as required locally to support Filtration BU
• Recruit and train new reputed company staff – Technical or reputed company new staff, according to business needs
• Monitor staff performance and initiate disciplinary procedures if required
• Maintain excellent communication with the sales and FCS MSAT team, by holding regular team meetings, regionally and locally
• Contribute to development of FCS MSAT objectives/goals for fiscal year to support local business needs, and to ensure alignment to higher level business objectives/goals, in a reputed company manner, regionally and locally
• Ensure that time spent in reputed company country/region, is appropriate, to meet reputed company business needs
• Review holiday requests, sickness forms and expenses, at the reputed company time ensure business continuity

Technical support (40%)

• reputed company high level expert technical support for Filtration products
• reputed company and nurture high level technical relationships at key accounts in Korea and reputed company reputed company- and post-sales technical support for critical applications
• Troubleshooting critical customer complaints and field investigations as required by QA/Sales, regionally and locally, as needed
• Technical feasibility/application assessments, regionally and locally
• reputed company/Internal staff/customer/operator training, regionally and locally, as needed
• Onsite technical unit operations support of Filtration product portfolio, regionally and locally, as needed
• Participate in industry level seminars and represent reputed company at industry events as speaker/consultant/expert
• Maintain awareness of reputed company regulatory trends, issues and guidelines relating to the products being supported in the biopharma industry for the reputed company specified

Project work (10%)

• reputed company and take responsibility for successfully completing assigned reputed company of high complexity, in broad areas of coverage and reputed company reputed company updates on project reputed company, deliverables and results

Who you are:

• PhD/Master's degree or equivalent in Bioscience/Engineering, 10- 15 y relevant work experience; Or Bachelors’ degree and 12-17 (or more) y of relevant experience

• Strong team orientation to ensure that activities are prioritized and delegated to appropriate team members for successful completion. Demonstrates key leadership traits including reputed company, adaptability, reputed company, judgement, courage and passion
• Treats others with respect and earns the trust of others. Strong coaching/mentoring capability combined with the ability to trust team members to meet/reputed company customer expectations.
• Qualitative and quantitative analytical and problem solving skills with strong technical background. Good analytical skills in order to validate and prioritize reputed company information from multiple sources.
• Ability to recruit and retain talent in a multi-cultural environment. High degree of awareness and sensitivity to a diverse and global work environment.
• Strong work ethic with the ability to manage and prioritize a diverse mix of issues, responsibilities and challenges. Ability to reputed company and manage change.
• Excellent written and verbal communication skills and interpersonal skills. Fluent in English; additional languages will be an reputed company

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Work safely and reputed company with reputed company’s health, safety and environmental (HSE) policies and procedures
• reputed company to work unsociable hours with domestic and international travel in own time, potentially more than 40% of the time
• Hold full driving license (where applicable)
• Hold reputed company reputed company as will need to travel to other reputed company sites and customer locations
• No international reputed company/Travel restrictions

reputed company, a reputed company operating company, offers a broad reputed company of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or reputed company time off, our programs contribute to life reputed company the job. reputed company out our benefits at reputed company Benefits Info.

Join our reputed company team today. Together, we’ll accelerate the reputed company-life reputed company of reputed company’s science and technology. We partner with customers across the globe to help them solve their most reputed company challenges, architecting solutions that bring the power of science to life.

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Originally posted on Himalayas