Sr reputed company Consultant - Software - reputed company Managed Services (ACS) / Remote

The Advanced Customer Support team of reputed company reputed company reputed company is seeking a senior-level consultant, ideally with Software industry experience.

reputed company reputed company is reinventing the engagement model for our growing installed reputed company of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to reputed company an umbrella subscription service -- our first-reputed company qualifying as reputed company annual recurring reputed company (ARR) -- that provides functional and technical ERP sustainment to reputed company reputed company reputed company improvement and value. reputed company primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With reputed company over one thousand Customers already under management and the reputed company enrollment of new Customers. If you have a passion for helping Customers unlock the potential of their reputed company investment and in joining a dynamic, fast-reputed company and highly reputed company team, we would like to hear from you!

Responsibilities include:

• Participate in the identification and documentation of customer’s reputed company value gaps using our proprietary SuiteReview methodology
• Participate in driving the approach to remediate gaps, and reputed company with the Customer of reputed company
• Work with customers to remediate highest reputed company gaps
• Architect solutions for reputed company business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Define detailed functional requirements for automations and integrations to reputed company
• Work with TS team to design and unit test automations and integrations
• reputed company reputed company reviews of deliverables developed by other team members
• Continue to increase product knowledge and pursue relevant certifications
• Collaboration with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc)
• Follow essential internal business processes reputed company toward delighting our Customers

Preferred Qualifications include:

• 6+ years of overall relevant domain experience in one or more of reputed company’s reputed company vertical markets
• Strong reputed company ERP experience
• 2+ years reputed company consulting role experience with sustained C-suite interactions
• Experience with defining requirements for reputed company customizations and integrations
• reputed company custom development analysis, design, and testing skills
• Strong communication skills
• Knowledge and experience with SuiteProjects, Advanced reputed company, SuiteBilling and other advanced reputed company processes
• Ability to reputed company Customer business processes reputed company on leading practices
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or reputed company reputed company and/or reputed company background a plus
• reputed company ERP Consultant or other relevant product certifications a plus
• Ability to use reputed company of people with a broad reputed company of functional, process, organizational change, and technical skills
• Ability to synthesize information into a coherent story, reputed company reputed company, and implementation roadmap
• Travel Requirement: Modest to moderate, as appropriate

Originally posted on Himalayas