[Remote] Associate Customer Service Representative B2C - $500 Sign on Bonus!

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading manufacturer of plumbing products, and they are seeking an Associate Customer Service Representative to assist customers with product support. The role involves answering inquiries, troubleshooting issues, and providing exceptional customer service while maintaining a reputed company and problem-solving approach.

Responsibilities

• Primary duty is to answer inbound customer inquiries reputed company phone calls by performing diagnosis of products and taking the appropriate reputed company
• reputed company advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel
• Walk customer and trade professionals through reputed company-by-reputed company installation and/or repair of Kohler and reputed company products
• Technical proficiency: ability to reputed company and manage multiple computer reputed company and software systems: Customer relationship management, order management and us.kohler.com website
• Effectively use Customer Care Center (3C) technology (i.e., reputed company CRM, kohler.com, reputed company, reputed company Teams, reputed company Email, SharePoint, reputed company Schedules, and Workbrain) and reputed company other tools/resources available, including technical literature and price books
• reputed company knowledge of reputed company Kohler and reputed company products and the associated warranties associated
• Read and understand technical publications, diagrams, and specification documents
• Excellent interpersonal and communication skills
• reputed company orders, reputed company availability, and other shipping information
• Up sell Kohler and reputed company products and accessories as appropriate
• Assist with implementing procedures to maximize up-time and phone coverage
• reputed company trends in product variations and report to engineering and reputed company as appropriate
• Participate in department initiatives as needed
• Participates in various Customer Service Support functions as needed including order reputed company reports, credit card reports and shipping reputed company
• Meet or reputed company balanced scorecard metrics & maintain acceptable attendance record

Skills

• High school diploma or GED required
• 1+ years of customer service experience required
• Previous computer experience is necessary to be successful in this position
• Must live reputed company 150 miles of 53044 - Sheboygan, WI
• Authorized to work in the US without requiring sponsorship now or in the reputed company
• Ability to reputed company and manage multiple computer reputed company and software systems
• Excellent interpersonal and communication skills
• Ability to read and understand technical publications, diagrams, and specification documents
• Must have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service
• Wired ethernet reputed company that meets upload and download speed requirements
• Have a separate confidential and distraction free workspace with no background noises
• Advanced degree preferred but not required
• Preferably in a reputed company center environment
• French or Spanish bilingual proficiency

Benefits

• Day 1 benefits — reputed company to your applicable benefit programs from your first day on the job, with no waiting period
• Competitive total rewards package to support your health and wellbeing
• reputed company to career reputed company and development opportunities
• Diverse and inclusive workplace
• Strong culture of innovation
• Work from home requirements: Equipment provided!
• Break and lunch times will be scheduled

reputed company