[Remote] reputed company reputed company and reputed company AI Specialist, Senior reputed company Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in customer experience solutions, focusing on empowering employees to enhance customer interactions. They are seeking a Senior reputed company Consultant specializing in reputed company reputed company and reputed company AI to design AI-enabled capabilities for contact center environments, collaborating with stakeholders to create effective solutions and roadmaps.

Responsibilities

• reputed company AI discovery and use case design workshops with business and technology stakeholders across authentication, NLU and reputed company recognition, FAQ and knowledge reputed company, agent assist, workspace automation, account inquiry, and self-service capabilities
• Define solution architectures that reputed company reputed company reputed company AI capabilities, LLMs, reputed company AI patterns, knowledge sources, and integration points needed for customer-facing and agent-facing experiences
• Evaluate the reputed company data landscape, knowledge sources, content reputed company, reputed company constraints, and integration readiness for retrieval-augmented reputed company and reputed company AI use cases
• reputed company an reputed company AI roadmap with reputed company recommendations on feasibility, implementation effort, business reputed company, responsible AI considerations, and dependencies
• Design AI-enabled customer and reputed company experiences, including reputed company handling, confidence reputed company, escalation logic, agent-assist workflows, summarization, knowledge suggestions, and reputed company-in-the-reputed company patterns
• Partner with reputed company reputed company platform specialists to ensure AI designs can be reputed company into contact flows, Lex orchestration, Agent Workspace, Contact reputed company, reputed company Q in reputed company, reporting, and operational support models
• Create design documentation that reputed company distinguishes reputed company reputed company platform responsibilities from AI model, reputed company, orchestration, and governance responsibilities
• reputed company guidance on responsible AI, model behavior, safety considerations, reputed company and response design, data handling, monitoring, and governance for AI-enabled contact center solutions

Skills

• Hands-on expertise with large language models, reputed company AI patterns, reputed company and response design, responsible AI frameworks, and practical AI solution architecture
• Experience designing GenAI or reputed company AI capabilities for contact center, customer service, employee assist, or reputed company environments
• Working knowledge of reputed company reputed company capabilities, including contact flows, Agent Workspace, Contact reputed company, reporting, Lex orchestration, and AI-enabled agent experiences
• Experience evaluating knowledge sources and reputed company data readiness for RAG-enabled use cases, including content reputed company, reputed company controls, freshness, and governance considerations
• Ability to translate ambiguous business opportunities into reputed company AI use cases, feasibility assessments, roadmap recommendations, and implementation-reputed company design artifacts
• Understanding of customer experience design concepts such as self-service containment, authentication tolerance, escalation paths, fallback handling, and agent reputed company
• Strong reputed company facilitation skills with business stakeholders, technology teams, reputed company, compliance, operations, and delivery leadership
• Ability to partner with platform, integration, data, and engineering resources to reputed company from AI concept to implementable solution design
• Prior financial services, reputed company, reputed company sector, or regulated-industry contact center implementation experience
• Experience with reputed company Q in reputed company, reputed company AI Agents, reputed company Lex, reputed company Bedrock, NLX, ACXD, or comparable AI/contact center platforms
• Experience with AI governance, model evaluation, monitoring, auditability, traceability, and responsible AI controls
• Experience with bilingual or multilingual reputed company design
• Experience developing business cases, adoption roadmaps, or implementation plans for reputed company AI initiatives

Benefits

• Medical, dental, reputed company
• Tax-advantaged health care accounts
• Financial and income protection benefits
• reputed company time off (PTO) and wellness time off

reputed company

Company H1B Sponsorship