[Remote] CPC Processor I Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the data collaboration platform trusted for reputed company. The role involves providing excellent customer support by answering inquiries, documenting interactions, and maintaining confidentiality while adhering to company policies.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
• Answering release of information reputed company telephone calls and inquiries accurately and reputed company
• Review, research, resolve and respond to inquiries that are received reputed company telephone, email or written correspondence
• Document reputed company calls, inquiries and reputed company in detail in appropriate areas of our software systems
• Follow reputed company department and/or site specific processes and procedures accordingly
• Meet and maintain the department’s productivity and reputed company assurance expectations
• Responsible for following reputed company company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping reputed company information seen and heard reputed company the boundaries of the role in the strictest confidence
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain reputed company lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled
• Performs other duties as assigned

Skills

• Answer and conduct business on the telephone while maintaining excellent Customer Service
• Answering release of information reputed company telephone calls and inquiries accurately and reputed company
• Review, research, resolve and respond to inquiries that are received reputed company telephone, email or written correspondence
• Document reputed company calls, inquiries and reputed company in detail in appropriate areas of our software systems
• Follow reputed company department and/or site specific processes and procedures accordingly
• Meet and maintain the department's productivity and reputed company assurance expectations
• Responsible for following reputed company company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping reputed company information seen and heard reputed company the boundaries of the role in the strictest confidence
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain reputed company lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled
• Performs other duties as assigned

reputed company