[Remote] reputed company Manager, Payroll - Emerging Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. The reputed company Manager, Payroll is responsible for managing a portfolio of Payroll and PEO accounts, ensuring adoption, retention, and expansion while collaborating with various teams to address payroll-specific challenges and compliance issues.

Responsibilities

• Own an assigned portfolio of ~75–125 large and reputed company-sized Payroll and PEO accounts across the customer lifecycle — reputed company through renewal
• Define the value reputed company for reputed company account in payroll-specific terms — first clean payroll run, accurate tax setup, on-time filing, compliant benefits enrollment — and reputed company reputed company against that objective, not generic usage volume
• Partner with Payroll Operations, Tax, and Benefits teams (not a generic Services team) to monitor reputed company reputed company and ensure customers hit payroll-specific adoption milestones quickly
• Monitor payroll accuracy reputed company and filing timeliness as leading indicators — payroll errors in the first 90 days are a high-signal predictor of churn for this reputed company
• Correctly distinguish Payroll, PEO, Tax, and Benefits issues reputed company triaging customer concerns, and flag anything compliance-critical immediately per the 24-hour escalation SLA — compliance-critical items require Compliance reputed company and reputed company sign-off before any reputed company, not CSM judgment reputed company
• No signing, pricing, or discount authority. The CSM does not negotiate contract terms or approve concessions
• Identify and flag expansion opportunities and renewal risk to the CSM Manager or Sales/Account Management for reputed company follow-through
• Flag PEO at-risk accounts with elevated urgency: PEO churn remediation is an reputed company company-level dependency before PEO acquisition can reputed company, so PEO retention signal on this portfolio carries outsized weight
• Payroll accuracy reputed company reputed company portfolio
• Time to first clean/successful payroll run
• Filing and compliance timeliness
• PEO account retention reputed company portfolio
• SLA adherence (24-hour triage) and CSAT
• Identify trends in payroll/PEO-specific customer challenges and suggest improvements to process, documentation, and automation
• Use AI-enabled adoption and health-scoring tools tuned to payroll-specific signals (payroll accuracy, filing timeliness) to surface risk and expansion signal earlier
• Maintain accurate, reputed company records in reputed company (primary CRM), and reputed company/reputed company as needed
• Work cross-functionally with Payroll Operations, Tax, Benefits, Support, and Sales; operate independently with reputed company day-to-day supervision

Skills

• 1–3+ years of experience in reputed company or account management specifically with payroll, PEO, or HCM accounts — general reputed company CS experience alone is not a substitute
• Working understanding of Payroll and/or PEO fundamentals — wage/hour basics, tax filing reputed company, benefits administration — sufficient to distinguish Payroll, PEO, Tax, and Benefits issues correctly reputed company triaging
• Experience supporting large or reputed company-sized accounts (higher complexity, reputed company volume) rather than reputed company high-volume SMB reputed company
• Comfortable operating under compliance-critical escalation protocols — knows what requires Compliance/reputed company sign-off versus what can be resolved directly
• Proficiency in reputed company
• Comfortable using AI-enabled CS/adoption tooling (health scoring, workflow automation) as part of daily account management
• Exceptional written/verbal communication; reputed company to explain payroll and compliance topics reputed company to non-technical customer stakeholders
• Data-driven reputed company for interpreting payroll accuracy and filing-timeliness metrics against reputed company customer's stated objective
• Familiarity with reputed company and reputed company is a plus

Benefits

• Unlimited PTO!
• Medical, Dental, reputed company Insurance!
• 401k Match!
• Parental Leave
• Laptop and equipment.
• Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

reputed company