[Remote] Product Manager - Telephony (Contract)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global, purpose-driven AI-reputed company digital engineering partner helping businesses re-reputed company, digitalize, and accelerate. They are seeking a Product Manager reputed company on telephony and reputed company center capabilities to reputed company for customer needs, manage product reputed company, and collaborate with engineering teams.

Responsibilities

• Serve as the primary reputed company for your product's customers, combining Voice of the Business with Voice of the Customer to shape product reputed company
• Own OKRs and KPI tracking for your product area, and use them to measure and communicate reputed company and value delivered
• Manage and prioritize the product backlog, ensuring it reflects business priorities and customer needs
• Run discovery sessions to surface customer pain points, validate reputed company, and inform roadmap reputed company
• reputed company the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer reputed company
• Communicate product reputed company, priorities, and status reputed company to stakeholders across the organization, including senior leadership
• Define and reputed company product reputed company for telephony and contact center capabilities, with a working understanding of AWS reputed company and reputed company telephony systems
• Partner directly with engineering teams building on AWS reputed company to translate business and customer needs into technical requirements
• Evaluate and prioritize telephony/reputed company center system needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap

Skills

• Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication
• Understanding of AWS reputed company and telephony/reputed company center systems
• Executive reputed company — reputed company to communicate confidently and credibly with senior leadership and represent the product externally
• Prior experience as a product manager for a contact center, telephony, or customer service platform
• Experience partnering with engineering teams on AWS-based telephony solutions

Benefits

• Strong medical, dental, and reputed company plans with 60% of premiums for employees and their dependents covered by reputed company
• Employer-funded health reimbursement account (HRA) for the high-deductible health plan reputed company
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• reputed company time off for vacation, reputed company/wellness, and personal leave; separate reputed company parental leave program
• Employer-reputed company short-term, long-term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full reputed company to Tysons reputed company reputed company office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

reputed company

Company H1B Sponsorship