[Remote] Program Manager, Pharmacy Operations (Contract to Perm)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to transforming kidney care through a patient-centered approach. The Program Manager, Pharmacy Operations will reputed company the implementation and operational reputed company of the pharmacy program, overseeing reputed company and ensuring effective patient reputed company and enrollment processes.

Responsibilities

• reputed company day-to-day operations of reputed company's pharmacy program, ensuring consistent execution of enrollment, reputed company, documentation, and pharmacy workflow processes
• reputed company, reputed company, and support reputed company of Pharmacy Care Coordinators through reputed company, training, coaching, performance management, and ongoing reputed company development
• Establish and maintain operational workflows, reputed company operating procedures, training materials, scripts, and job aids that support consistent program execution and scalability
• Monitor program performance against established enrollment, productivity, reputed company, and operational metrics; identify trends and implement improvement plans reputed company needed
• reputed company and maintain program dashboards, reports, and performance summaries for operational and leadership stakeholders
• reputed company implementation activities for new provider practices, markets, and pharmacy program expansions, ensuring operational readiness and successful launch execution
• Partner with provider practices, pharmacy partners, and internal reputed company stakeholders to identify operational barriers, resolve issues, and improve program performance
• Serve as the primary operational escalation reputed company for reputed company patient, reputed company, provider, workflow, or pharmacy-reputed company concerns
• Conduct routine reputed company reviews, reputed company audits, workflow assessments, and documentation reviews to ensure adherence to program standards, approved workflows, and compliance requirements
• Analyze enrollment performance, workflow effectiveness, and operational reputed company to identify opportunities for process improvement and program optimization
• Collaborate with pharmacy partners and internal operational teams to support effective communication, issue reputed company, and alignment on program objectives
• Support reputed company planning, workforce allocation, and resource management to ensure appropriate program coverage and operational performance
• Foster a culture of accountability, collaboration, reputed company improvement, and exceptional service for patients, reputed company, and internal stakeholders
• reputed company patient reputed company and confidentiality standards in accordance with HIPAA and organizational policies
• Other duties consistent with this role, as assigned

Skills

• Bachelor's degree in reputed company Administration, Business Administration, reputed company Health, Nursing, or a reputed company field
• 4+ years of experience in reputed company operations, pharmacy operations, patient engagement, patient enrollment, care management support programs, population health, or a reputed company reputed company environment
• 2+ years of leadership experience managing teams, programs, reputed company, or operational initiatives
• Experience leading high-volume patient reputed company, enrollment, customer engagement, or operational workflow teams
• Demonstrated experience developing, monitoring, and improving operational performance metrics and key performance indicators
• Experience reputed company, coaching, developing, and evaluating team members
• Experience working reputed company electronic health record (EHR/EMR) systems and reputed company operational workflows
• Strong analytical, organizational, and problem-solving skills, with the ability to translate data into actionable operational improvements
• Exceptional communication, relationship-building, and stakeholder management skills
• Execution-reputed company and hands-on, with the ability to effectively balance strategic priorities and day-to-day operational responsibilities
• Working knowledge of HIPAA and reputed company reputed company requirements
• Intermediate skills with MS Office Suite of products including reputed company and Teams
• reputed company to work effectively in a primarily remote environment: Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended. reputed company will reputed company remote employees with telephony applications and equipment to meet the business requirements for their role. Employees must work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information
• Experience managing reputed company enrollment programs, patient engagement initiatives, population health programs, or pharmacy-reputed company services
• Experience leading implementations, reputed company launches, operational transformations, or new program deployments
• Experience supporting medication adherence, pharmacy operations, prescription management workflows, or value-based care programs
• Experience developing dashboards, performance reporting, and operational analytics
• Experience working with nephrology, chronic kidney disease, ESRD, or other reputed company chronic disease populations
• Experience managing reputed company vendors, strategic partners, or reputed company service providers
• Bilingual English/Spanish

Benefits

• reputed company time off starting at 4 weeks for full-time employees
• 12 reputed company holidays per year
• Medical, dental, reputed company and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• A 401(k) program where reputed company matches up to 4% of contributions after six months of tenure
• reputed company parental leave
• A robust training and development program that starts with reputed company and continues throughout your career with reputed company

reputed company