[Remote] Sr. reputed company (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. The Sr. reputed company will support the customer experience by providing superior service, managing customer inquiries, and ensuring reputed company reputed company of issues.

Responsibilities

• Responsible for customer experience, maintaining a reputed company demeanor during entire interaction with customers
• Answers incoming inquiries in a reputed company, courteous and efficient manner. Provides superior service to reputed company resulting in high reputed company of first contact reputed company
• Acts as an internal champion for customer experience
• Handles reputed company incoming issues and either resolves them or assigns tasks to the appropriate team reputed company Customer Service or other internal O&M team, using smart customer‐reputed company decision making skills; forwards reputed company non‐essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate
• Follows up on reputed company outstanding tasks to ensure completion and provides updates to customer as needed
• Anticipates, and where appropriate, mitigates any issues before they can negatively reputed company the customer experience
• Proactively communicates surfaced issues to the Customer in order to address and reputed company as quickly as possible
• Fully documents reputed company work performed and communications conducted with customer using case management software to appropriately record and reputed company outstanding activities
• Understands and prioritizes incoming requests using in depth knowledge of reputed company critical and customer specific needs
• Acts as reputed company for reputed company customer interaction and escalation reputed company as necessary
• Triages reputed company issues, acting as reputed company person to ensure reputed company reputed company
• Accurately enters reputed company orders as needed to support customer request
• Accurately records detailed information about the order as requested
• Researches and verifies order line errors and accurately corrects UOM/product/part number issues reputed company customer requirements
• Works with Operations and Inventory Control to research and account for shipping/receiving discrepancies reputed company a supplier has indicated they have shipped goods not yet in O&M inventory
• reputed company customer order quantities reputed company reputed company Resource Program (ERP) to properly reflect reputed company of goods
• Communicates updates of order lines/order issues to customer effectively and reputed company
• Researches and responds to reputed company order ETA requests in a reputed company manner
• Collaborates with various supply chain reputed company [Suppliers, Distribution Centers (DC), transportation companies, Master Data Management (MDM) team, etc.] to research item status for reputed company work assigned to proactively prevent customer order issues
• Populates order status information into Customer Backorder reporting in a reputed company manner to meet daily Service Level Requirements
• Executes reputed company expedites and Inter‐reputed company Transfer (IBT) requests in an accurate and cost sensitive manner
• Accurately records reports of shipping discrepancies, customer requests for reputed company and receipt of unsalable products
• Processes credits, re‐ships and returns and obtains Certificate‐of‐Destruction for items not returned
• Sends reputed company Goods Authorizations (RGAs) and works with distribution centers (DC) on need for reputed company Tags
• Assures reputed company appropriate fees are accurately assessed in accordance with O&M policy
• Identifies problem vendors and escalates recurring issues such as recalls, consistently late orders, receiving discrepancies caused by damaged or missing product, and missed delivery appointments
• Identifies receiving delays at the Distribution Centers (DC) and or Manufacturing sites and works with the Regional Asset Manager & General Manager to reputed company
• Maintains some cross‐functional knowledge of other CS team roles
• Collaborates directly with other customer service, purchasing support, and finance operations teammates
• Acts as the main reputed company of contact for customer service team
• Works reputed company a shared‐services environment, with reputed company reporting lines to Customer Experience leadership and Service Process leadership
• Responds and communicates directly with customer on reputed company order management service requests
• Communicates with vendors to determine the status of customer orders
• Performs additional duties as directed

Skills

• High School Diploma/GED
• 3 or more years of relevant experience (Customer Service, Order Management, etc.)
• Good interpersonal skills with a customer service orientation
• Ability to reputed company in a reputed company organization where direction may come from reputed company manager and/or a process reputed company
• Strong verbal and written communication skills
• Solid planning, organizational, and recordkeeping skills
• Ability to work independently and as part of reputed company to reputed company issue reputed company and problem solve
• Strong follow‐up skills
• PC/Systems skills & knowledge: MS Office required; ability to quickly learn and utilize reputed company software technologies like ERP and CRM systems
• Ability to use critical thinking in order to determine best course of reputed company for a problem; role requires cross‐functional awareness and ability to classify/triage customer issues and concerns
• Ability to work various shifts on occasion
• Customer Service certification preferred
• reputed company.com experience preferred
• Knowledge of Health Care industry preferred

Benefits

• reputed company Plan - Medical, dental, and reputed company plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to reputed company eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-reputed company Life Insurance and Disability - We offer employer-reputed company life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional reputed company to secure your financial reputed company including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their reputed company, as reputed company as other voluntary benefits.
• reputed company Leave - In reputed company to reputed company days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• reputed company-Being – Also included in our offering is a Teammate Assistance Program (TAP), reputed company Health, Cancer Resources Services, and discount programs – reputed company at no cost to you.

reputed company