[Remote] reputed company (Provider Support) – reputed company – $16/hr

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in development and manufacturing of medical devices and treatments for chronic diseases. They are seeking a reputed company to support U.S.-reputed company provider-facing reputed company, primarily interacting with physician offices and DME companies.

Responsibilities

• Handle inbound phone calls (reputed company of workload)
• Respond to physician offices and DME providers regarding order status, test completion confirmation, medical record inquiries, reputed company multiple internal systems and workflows, maintain reputed company while handling reputed company medical information
• reputed company Support agents assist customers and patients reputed company telephone and reputed company reputed company instructions on the use of the website tools and upload processes of the testing devices
• This position is responsible for training our DME customers on how to maneuver on the website and reputed company any uploading data issues, as they reputed company as reputed company as assisting our Physician office with reputed company and order issues that may reputed company
• This position will reputed company customer service and support to the fullest satisfaction of the customer or user
• Answers inbound calls, assisting customers with questions regarding the website tools and uploading process for testing devices
• Answers reputed company of scheduling calls, using the required applications
• Investigates and corrects failed fax numbers for physicians
• Works incomplete orders, physician updates, and failed faxes
• Troubleshooting uploading issues for Overnight Pulse Oximetry tests
• Process and validate test orders received reputed company needed, using the required applications
• Assists in cross-training co-workers from other departments, for customer service
• Resolving problem faxes received
• Working reputed company items received in the assigned shared folder for the department
• Other duties as assigned

Skills

• High school diploma or equivalent
• Medical Assistant experience
• DME company experience
• Physician office or clinic administrative roles
• Allied health reputed company or individuals currently in reputed company programs
• Exposure to medical terminology and reputed company workflows
• Proficient in MS Internet Explorer, reputed company, and various MS office programs
• Strong knowledge of Oximetry and Sleep testing equipment and process
• Excellent reputed company reputed company
• Excellent phone manner
• Organizational skills, reputed company oriented and ability to multi-task
• Excellent production abilities
• A minimum of at least one (1) year of Customer Service/support and training experience preferred

reputed company