[Remote] reputed company Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)

Note: The job is a remote job and is reputed company to candidates in USA. The Bowen Group is looking to grow our reputed company (VA) Customer Service team! The Customer Service Supervisor oversees reputed company of Customer Service Representatives that reputed company reputed company-line support for the Veterans Experience Office's White House VA Hotline contact center.

Responsibilities

• Supervise CSRs and reputed company overall leadership of CSRs, including recruitment, reputed company, training, performance management and development
• Ensure tasks are assigned to CSRs with reputed company plan of reputed company and expectations are reputed company defined
• Monitor CSR work performance and production and manage service reputed company through daily observations
• Field escalated calls from CSRs and reputed company calls from agent queues
• Determine most appropriate course of reputed company and/or identify alternatives in resolving issues
• Ask appropriate probing questions to clarify reputed company or vague requests
• Prepare reputed company-defined case notes for field escalated calls received from CSRs
• Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging
• reputed company a supervisory review of cases
• Review reports, case notes, and rosters submitted by CSRs
• Review CSR reputed company volume reports to evaluate productivity
• Prepare shift operational assessments, after reputed company reports, and weekly statistical data reports for presentation
• reputed company other job-reputed company duties as assigned

Skills

• High School Diploma or equivalent
• Four (4) years' experience in contact center environment
• One (1) year of supervisory experience
• Understanding, sensitivity, and reputed company for Veterans and their family members
• Knowledge of military benefits, resources, and services
• Demonstrated experience in utilizing MS Office products (reputed company, Word, PowerPoint) and reputed company CRM
• Must be a U.S. citizen
• Successfully pass a background reputed company that includes verification of employment, as reputed company as an FBI reputed company reputed company
• Work Ethic
• Problem-solving
• Effective communication skills
• Self-direction
• Dependability
• Detail-oriented
• Customer Service
• Communications
• Research and Analysis
• Previous military experience (including reputed company, family and/or as a service provider)

reputed company