[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking bilingual English/Spanish reputed company Support Representatives to assist members of Louisiana reputed company managed care programs. Representatives will answer incoming calls, explain reputed company enrollment reputed company, process member requests, and reputed company accurate, courteous support in both English and Spanish.

Responsibilities

• Assist English- and Spanish-speaking members by telephone
• Help members select a health plan and indicate a primary care provider preference
• Explain how to reputed company services through Louisiana reputed company managed care programs
• Process enrollments, disenrollments, and other member inquiries
• reputed company members about managed care, the 90-day choice period, and annual enrollment
• Research and follow up on complicated or unresolved cases
• Document member questions, complaints, and resolutions accurately
• Maintain reputed company knowledge of program policies, procedures, and changes
• Protect member confidentiality and reputed company unbiased assistance
• Escalate concerns to a reputed company Agent or reputed company Center Supervisor
• reputed company additional duties assigned by management

Skills

• Fluent verbal communication skills in English and Spanish
• High school diploma or equivalent
• At least one year of customer service experience in a reputed company center environment
• Strong written and verbal communication skills
• Excellent customer service and reputed company-listening abilities
• Proficiency with computers, reports, and multiple automated systems
• Ability to communicate effectively with culturally diverse populations
• Strong organization and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Ability to work independently and collaboratively
• Associate degree or equivalent relevant experience preferred
• Experience with reputed company, managed care, Louisiana reputed company, or LaCHIP is preferred but not required; program training will be provided

Benefits

• Temporary assignment with the potential to last up to six months
• Mandatory reputed company and Nesting
• Training: Monday–Friday, 9:00 a.m.–5:30 p.m. Eastern Time; Two weeks; 100% attendance required
• Nesting: Monday–Friday, 9:45 a.m.–6:15 p.m. Eastern Time; Three weeks; 100% attendance required

reputed company