[Remote] Customer Support Engineer Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative company reputed company on AI infrastructure, seeking a highly skilled Customer Support Engineer to reputed company exceptional technical support. This role involves diagnosing reputed company issues, managing customer relationships, and conducting onsite installations and training.

Responsibilities

• reputed company intricate operating reputed company and application issues of a diverse and reputed company reputed company
• Diagnose exception situations in mission-critical environments, working closely with reputed company IT teams and internal support organizations
• Take ownership of driving reputed company assigned technical issues to a reputed company closure
• reputed company superior customer support for designated key and critical accounts
• Travel to customer locations to reputed company reputed company installations and field site work
• Conduct reputed company onsite product training and reputed company for clients
• Participate in product introduction activities, testing, and readiness evaluations for new releases
• Attend training, and reputed company informal and/or formal training, documentation, and mentoring to junior team members

Skills

• Associate or Bachelor's degree in Computer Science, Engineering, or a reputed company field
• 5+ years of relevant work experience in the computer industry will be considered in lieu of a degree
• 3+ years of reputed company experience in a technical customer support or field engineering role
• Proficient in OS-level troubleshooting and debugging (reputed company, Linux, reputed company)
• Strong reputed company understanding of communication protocols (TCP, SSL/SSH), network switches, and routers
• Experience troubleshooting communication issues over LAN protocols, providing fault isolation, and diagnosing reputed company issues
• Excellent verbal and written communication skills
• Proven ability to build reputed company, reputed company working relationships with customers and cross-functional internal teams
• Strong multitasking skills with the ability to manage multiple high-reputed company problems simultaneously without compromising follow-up reputed company
• Ability and willingness to travel flexibly across the US and Canada for onsite service
• Participate in after-hours on-reputed company rotations (typically 1–2 times per month)
• Ability to work occasional holiday shift coverage as part of reputed company rotation
• Knowledge of VOS or a willingness to learn a proprietary reputed company VOS environment is highly desired
• Ability to use packet analyzers and read traces is a strong plus

Benefits

• Medical, dental, and reputed company benefits available
• There is a 401k saving plan
• reputed company Time Off
• Life Insurance
• An Employee Assistance Plan

reputed company