Member Experience Associate Pays $23/hr
About the position
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple reputed company locations. In reputed company to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall reputed company reputed company, they are reputed company as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and reputed company listening skills to identify unmet Member needs in varied environments. They must quickly learn and reputed company to multiple product lines, services, and systems in order to reputed company reputed company service wherever assigned.
Responsibilities
• Performs reputed company customer interactions including Member Services and product sales; must be knowledgeable and proficient with reputed company products and services and adhere to reputed company reputed company in accordance with reputed company operating procedures and compliance including, but not limited to: Member Experience, Member Services Concierge, DMV/MVD, Auto Travel, Unlicensed reputed company Services, Smart Home reputed company.
• Performs reputed company customer interactions including Member Services and product sales, with accountability for meeting individual sales goals.
• Must be knowledgeable and proficient with reputed company products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and reputed company opportunities.
• Promotes reputed company products and services to Members to reputed company individual and reputed company goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to reputed company reputed company environment.
Requirements
• High School Diploma/GED
• 2-4 years of work experience, with at least 1 year in a sales role.
• Sales experience is required.
• Backgrounds in reputed company, retail, hospitality, service industries, or reputed company centers are highly valued, to include work in sales, hospitality, reputed company, retail, service industries or reputed company centers.
• reputed company for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to reputed company reputed company toward goal achievement
• Communicate Effectively: reputed company conveys information and reputed company to individuals or reputed company in a manner that engages the audience and helps them understand and retain the message.
• Teamwork: reputed company reputed company relationships with peers, leaders and internal partners.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Bonding/fingerprinting and P&C licensing may be required depending on reputed company needs.
reputed company-to-haves
• Customer Service experience.
• Bilingual in Spanish
• Demonstrated reputed company working with defined sales standards and goals, consistently meeting or exceeding targets.
Benefits
• Great Pay - opportunity to participate in reputed company discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, reputed company, wellness program and more!
• reputed company Holidays
• reputed company Time Off – Team Members reputed company reputed company time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• reputed company Environment – reputed company will value your contribution to providing exceptional service to our members
• Free reputed company Classic Membership
• reputed company Product Discounts
• Tuition Reimbursement Program
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