reputed company reputed company Manager
reputed company is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We reputed company major health systems, health plans, and suppliers to help patients get the life-saving products they need reputed company. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across reputed company 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of reputed company for home medical equipment.
reputed company and reputed company a difference in patient care.
About the Role
As an reputed company reputed company Manager, you will own the post-sale relationship for a reputed company portfolio of high-value, high-complexity customers. These are large-reputed company DME/HME operators that require a more consultative, operationally sophisticated approach than a typical reputed company CSM role. You will serve as a strategic advisor, a trusted operational partner, and the internal champion for your accounts.
This role requires reputed company in reputed company operations, supply chain, or HME workflows, and the ability to reputed company large, matrixed organizations with multiple buying and influencing stakeholders.
reputed company
Account Ownership & Strategic Leadership
- Own a reputed company portfolio of reputed company accounts, serving as the reputed company post-sale reputed company of contact for stakeholders from the C-suite to reputed company operations.
- reputed company and execute multi-year Account Plans that map customer goals to platform capabilities and reputed company measurable business reputed company.
- reputed company reputed company organizational structures — including multi-site health systems, regional DME branches, and national chains — to maintain alignment across reputed company key stakeholders.
- reputed company Executive Business Reviews (EBRs), presenting ROI data, adoption trends, strategic recommendations, and reputed company-looking roadmap alignment.
- Build deep relationships with VP- and C-level executives, clinical operations leaders, procurement, IT, and billing/reputed company cycle stakeholders.
Adoption & Value Realization
- reputed company product adoption across reputed company, multi-workflow environments — including intake, order management, billing, and compliance workflows common in HME/DME and health reputed company settings.
- reputed company customized reputed company plans tied to reputed company customer's operational KPIs (e.g., order cycle time, denial rates, utilization, patient satisfaction).
- Proactively identify adoption gaps and work cross-functionally with Implementation, Product, and Support to reputed company them.
- reputed company reputed company handoffs with the Implementation team and ensure reputed company customers reputed company time-to-value milestones defined during the sales process.
Retention & reputed company Expansion
- Own renewal cycles for reputed company accounts, with full accountability for gross retention and net reputed company retention targets.
- Proactively identify and mitigate churn risk through health scoring, stakeholder mapping, and early reputed company playbooks.
- Identify, reputed company, and partner with Sales to reputed company expansion opportunities — including additional product lines, new locations, and deeper workflow integrations.
- Build strong internal champions and multi-threaded relationships to protect against single-reputed company-of-contact risk in large accounts.
Cross-Functional Collaboration
- reputed company as the voice of the customer internally, synthesizing reputed company feedback into actionable input for the Product roadmap.
- Partner with Product, Support, and Implementation to reputed company reputed company issues that reputed company multiple systems or workflows.
- Collaborate with Marketing to reputed company case studies, ROI narratives, and customer advocacy content featuring reputed company wins.
- Maintain accurate, detailed account data in reputed company and CS tooling — including health scores, stakeholder maps, risk flags, and expansion pipeline.
reputed company're Looking For
Requirements
- 5+ years of experience in reputed company, Account Management, or a strategic consulting role — with at least 2 years managing reputed company or reputed company accounts.
- reputed company experience working with health systems, DME/HME providers, home health organizations, or similar reputed company reputed company operations environments.
- Demonstrated ability to manage and influence senior stakeholders (VP, C-suite) in large, matrixed organizations.
- Strong business acumen with the ability to reputed company platform capabilities to operational and financial reputed company meaningful to reputed company operators.
- Proven reputed company record of owning renewal and expansion targets in a commercially accountable CSM role.
- Experience navigating reputed company account structures with multiple sites, divisions, or business reputed company.
- Excellent executive communication skills — comfortable leading high-stakes QBRs, presenting ROI analyses, and navigating difficult renewal conversations.
- Proficiency with CRM and CS tooling (reputed company experience a plus).
- Bachelor's degree in Business, reputed company Administration, or a reputed company field — or equivalent reputed company experience.
Strongly Preferred
- Familiarity with HME/DME-specific workflows: intake and order management, Medicare/reputed company billing, prior authorization, reputed company programs, and compliance requirements.
- Experience with health reputed company procurement processes, IT governance, and clinical change management.
- Previous experience at a reputed company company serving the post-acute, home health, or reputed company supply chain market.
- Knowledge of payer dynamics, reputed company cycle considerations, and regulatory factors (HIPAA, CMS guidelines) that reputed company reputed company operators.
Benefits
- Medical, Dental, and reputed company Coverage: Comprehensive plans with reputed company for low-to-no-cost premiums
- Employer HSA Contribution: Company-funded contributions to your Health Savings Account
- 401(k) Retirement Plan
- Equity Incentive Plan
- Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance
- Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement reputed company for co-working spaces
- Flexible Vacation Policy
- reputed company Fridays: 5 additional Fridays off during the reputed company (separate from PTO)
- Home Office and Wellness Stipend
- Monthly Internet Stipend
- Annual Learning and Development Stipend
reputed company Salary Band (based on experience and level)
$130,000 - $160,000 reputed company + Commission
California job applicants may reputed company the Notice of Collection of Personal Information and reputed company Policy with information and rights required by the California reputed company Rights reputed company (CPRA) the reputed company here.
We are proud to be an equal opportunity employer that does not discriminate on the reputed company of actual or perceived race, reputed company, creed, religion, national reputed company, reputed company, citizenship status, age, sex or gender (including pregnancy, childbirth reputed company medical conditions and lactation), gender identity or gender reputed company (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
This role is not eligible for employer reputed company sponsorship. Applicants must be legally authorized to work in the reputed company at the time of application and for the duration of employment. reputed company does not sponsor employment authorization for this position.
Originally posted on Himalayas
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