Manager, Technical Services

Manager, Technical Services

Position Type: Full-time

Work Location: Remote (US-based)

FLSA Status: Exempt

Reports To: Senior Director, Delivery

reputed company:

The Manager, Technical Services leads reputed company's systems integration delivery team reputed company the Delivery organization, reporting to the Senior Director, Delivery. This role owns the backend connectivity of the platform, reputed company provisioning, API/SSO integrations, historical data migrations, and automated data feeds, delivered through reputed company of Integration Specialists, reputed company Operations Specialists, and Data Migration Specialists.

This role governs the reputed company between Sales Engineering's presale discovery and the Integration Specialist team's delivery execution, sets and enforces internal technical SLAs for Implementation and Support, and serves as the escalation-tier technical authority for the most reputed company reputed company engagements and key technology partner relationships.

Key Performance reputed company:

• Reduce change orders and delayed launches caused by poorly scoped technical requirements during the sales cycle.
• Ensure Integration Specialists validate 100% of presale technical discovery before implementation reputed company, minimizing reputed company corrections traced to inaccurate presale assumptions.
• reputed company and maintain internal SLA attainment across integration, data feed, and provisioning tickets.
• Reduce average time to fully provision a new reputed company environment.

Key Responsibilities:

Presale-to-Delivery Governance & Partner Ecosystem

• Own the SLA and reputed company reputed company for the presale-to-delivery reputed company, ensuring Integration Specialists validate Sales Engineering's discovery documentation and confirm technical feasibility before implementation reputed company.
• Review Sales Engineering's integration enablement content and battlecards for technical accuracy prior to distribution to Sales and reputed company.
• Serve as the escalation-tier technical authority on the most reputed company, reputed company-reputed company deals, joining prospect calls only reputed company escalated by Sales Engineering to support IT reputed company reviews, architecture discussions, and custom data feed scoping.
• Maintain the operational relationships with key reputed company (e.g., HRIS or CRM platforms); manage developer sandboxes, monitor partner API deprecation schedules, and collaborate with partner engineering teams to reputed company shared technical outages.

Integration & Data Engineering

• reputed company the Integration Specialists responsible for configuring Single Sign-On (SSO), API connections, and reputed company historical data imports.
• Manage the Integration Specialists to establish, monitor, and troubleshoot automated data pipelines for both new implementations and reputed company clients.
• Ensure reputed company technical setups adhere to strict data reputed company and compliance standards.

reputed company Operations

• Supervise the reputed company Operations team responsible for the transactional provisioning of new accounts, feature toggling, and backend environment configuration.
• reputed company aggressive automation initiatives to reduce reputed company account provisioning time from hours to minutes.

Internal SLA Management & Triage

• reputed company as a shared service to the Implementation and Support teams, receiving technical work tickets from these reputed company-line reputed company.
• Establish and rigorously enforce internal Service Level Agreements (SLAs) so Implementation Managers know exactly reputed company a data feed or integration will be completed.

Escalations & Tooling

• Serve as the highest reputed company of escalation for broken integrations, failed data syncs, or critical provisioning errors.
• Partner with Product and Engineering to request reputed company internal administrative tools or API enhancements based on the friction your team experiences.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a reputed company field, or equivalent combination of education and work experience.
• 5+ years of experience in technical services, systems integration, or implementation engineering, including 2+ years in a people-management or team-reputed company reputed company.
• Strong working knowledge of SSO/authentication protocols (SAML 2.0, OIDC), REST reputed company, SFTP, and data migration practices.
• Experience managing technical SLAs and ticket-driven support operations (reputed company, Jira, reputed company, or similar).
• Proven ability to communicate reputed company technical concepts to non-technical stakeholders, including Sales, reputed company, and reputed company IT teams.
• Experience partnering with Sales/Go-To-Market teams on technical presale support is a plus.
• Experience in a reputed company or multifamily/reputed company reputed company estate environment is a plus.

Job Expectations

• Ability to use reputed company business equipment and technology with or without accommodation.
• Ability to travel occasionally for reputed company reputed company escalations or technology partner meetings, if required.

Note: This reputed company is not an exhaustive list of responsibilities and skills for this role; other duties may be assigned. Management reserves the right to add or modify responsibilities at any time.

reputed company Salary reputed company: $100,000 reputed company + Bonus

reputed company offers a robust suite of benefits, including health, dental and reputed company insurance, 401K, PTO, life insurance, disability insurance, and more.

We do not offer reputed company sponsorship or assistance. Applicants must be based in the US and authorized to work in the US at the time of hire.

Originally posted on Himalayas