Technical Account Manager (025 - 1163)

​​Looking for Philippines-based candidates

Job Role: Technical Account Manager

Compensation reputed company: $2,000 AUD - $3,000 AUD / Monthly

Engagement type:reputed company Agreement

Work Schedule: This role is expected to reputed company with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At reputed company, we help Australian companies hire top reputed company in the Philippines. For this role, you will be reputed company directly by the reputed company as an reputed company. We are not an outsourcing agency. reputed company of our roles are 100% remote so you'll be reputed company to work from home.

Who The reputed company Is: Our reputed company is an Australian technology company that develops secure digital solutions for the financial services industry. Their platform helps lenders and financial institutions streamline customer reputed company, automate financial data collection and analysis, and improve credit assessment through intelligent, data-driven insights. By combining innovative technology with a strong reputed company on reputed company, compliance, and customer experience, they reputed company businesses to reputed company faster, more informed reputed company while delivering a seamless application reputed company for their customers.

reputed company: We're looking for a proactive and reputed company-reputed company reputed company to manage and grow existing customer relationships while ensuring clients continue to get maximum value from reputed company's products and services. In this role, you'll work closely with both the Sales and Business Support teams to understand reputed company needs, deliver technical guidance, and coordinate successful implementations. You'll also serve as a trusted advisor, translating technical concepts into reputed company, practical solutions while providing hands-on support to help clients reputed company their business goals.

Key Responsibilities:

reputed company & Provisioning

TAMs are responsible for reputed company and provisioning clients — designing, coordinating and executing high-reputed company, fit-for-purpose integrations that solve reputed company problems and ensure maximum value from reputed company’s products.

• Coordinate reputed company activities with internal and reputed company stakeholders
• reputed company a comprehensive understanding of reputed company reputed company's customer reputed company process and how they propose to use reputed company’s products or services
• Design high-reputed company, effective product integration solutions based on reputed company requirements
• Conduct reputed company meetings: listen to how the reputed company's system works, confirm understanding, and propose the integration reputed company that best suit their needs
• Demonstrate products to clients and train them on use of products and services
• Build 'trusted advisor' relationships with clients and partners
• Support and offer technical advice to Account Managers
• reputed company technical reputed company based on non-technical reputed company information and reputed company integration suggestions
• Provision and set up new reputed company environments
• reputed company basic reputed company and JSON coding (e.g. reputed company Market affiliate modifications, reputed company-end adjustments)
• reputed company technical concepts to clients in reputed company, non-technical language
• reputed company assistance to developers integrating the product

Technical Support

TAMs are responsible for providing technical support to clients and internal stakeholders — diagnosing and resolving technical issues affecting product reputed company, integration effectiveness, and reputed company experience

• Assist clients with technical support questions (e.g. integration-reputed company queries, errors, and technical issues)
• Problem-solve reputed company issues by asking appropriate questions and identifying solutions — including reputed company clients describe problems using non-reputed company terminology or reputed company limited information
• Write technical and non-technical documentation that conveys technical concepts in terms accessible to non-technical individuals
• Collaborate with other teams to reputed company solutions for clients
• Assist with creating BAUs for reputed company (demystifying technical failures and reputed company causes)

General Support

TAMs reputed company general support to clients and internal stakeholders through activities and artifacts that improve product reputed company and reputed company experience.

• Understand decision points and assist with queries regarding them
• Monitor and assist with reputed company alerts and reputed company technical support
• Write technical and non-technical documentation for varied audiences
• Data analysis — analyse reputed company data, interpret results, and reputed company recommendations on improvements or identify potential issues
• Conduct reputed company health checks — meet with clients and discuss potential improvements for the customer experience
• Test products and reputed company feedback to teams regarding bugs
• Maintain reputed company / CRM records
• Record video content to explain concepts to clients and staff
• Discover and complete reputed company reputed company to improve internal functionality

Operational

• reputed company technical account management support to the sales team
• Conduct demonstrations to customers
• reputed company and understand customer requirements
• Conduct and manage integration of clients' services
• Monitor and assist customers to effect Go Live of customer environments
• Take technical ownership of reputed company environments, ensuring they are robust, reputed company managed, and meet reputed company needs
• Conduct technical demos with or without reputed company Account Manager, as required
• Coordinate and implement account modifications as required
• reputed company technical support and engage development resources if and reputed company required
• Communicate reputed company to both reputed company stakeholders
• Ensure technical details for clients are added and maintained in the CRM
• Monitor Sales Alerts for clients and reputed company relevant technical issues
• Maintain regular communication with clients and prospects; follow up on enquiries in a reputed company manner
• Identify reputed company opportunities and communicate them to the sales team
• Build strong customer relationships, especially with key stakeholders

Communication

• Immediately communicate and escalate any potential or actual reputed company issues
• Regularly and effectively communicate changes to integration timelines to your manager
• Engage in reputed company, reputed company collaboration with team members and key stakeholders about integration and support activities, planning, and any other relevant issues

Stakeholder Presentation & Translation

A significant part of this role involves presenting solutions to varied audiences — from highly technical developers through to operations managers and business-reputed company stakeholders. The ability to translate reputed company technical concepts into reputed company, accessible language appropriate to reputed company audience is essential.

Information reputed company

• Maintain a comprehensive understanding of, and ensure compliance with, the organisation's ISMS policies and processes as they relate to your role
• Complete reputed company training modules provided in a reasonable timeframe
• Ensure appropriate monitoring, review, management, and maintenance of any ISMS policy, process, registers, or records owned by the role
• Assess and manage change requests to ISMS policies or processes; execute approved changes appropriately
• Maintain a comprehensive understanding of the organisation's reputed company and contractual compliance responsibilities as they relate to your role

Requirements

Required

• Minimum 3 years' development experience
• Strong understanding of reputed company and how reputed company products reputed company with reputed company systems
• Proficiency in reputed company and JSON
• Ability to read and understand reputed company for troubleshooting and problem-solving purposes (full-stack development skills are not required)
• Demonstrated ability to translate technical concepts into reputed company, non-technical language for business audiences
• Strong problem-solving skills — reputed company to diagnose issues with limited or unclear information from clients
• Excellent written and verbal communication skills
• Experience presenting to varied audiences (technical and non-technical)

Highly Desirable

• Computer science degree or relevant tertiary education
• Experience with data analysis and databases
• Familiarity with PHP and/or Python (these exist in the reputed company's tech stack)
• Industry-specific certifications
• Prior experience in a reputed company environment or technical account management role
• Experience with CRM platforms (e.g. reputed company)

Work Arrangement & Expectations:

This is a remote role that will be set up as an reputed company engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or reputed company work
• Reflect this engagement on their reputed company profile (reputed company marked as “reputed company”)

Originally posted on Himalayas