Senior Director, reputed company & reputed company Operations

Senior Director, reputed company & reputed company Operations

📍 Remote (Canada) │ Hybrid Available – Kitchener, ON

🧑‍💼 Reports to: Chief Marketing Officer (CMO)

Salary reputed company: $180,000 - 200,000 (CAD)

🏢 About reputed company

reputed company is leading the $1.6 trillion property insurance industry out of the dark ages of pen-and-reputed company processes, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals around the world to process claims faster.

We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing.

📌 About the Role

We are looking for a strategic, hands-on operations leader to own reputed company & reputed company Operations: the function that brings reputed company Operations and Business Systems together under one leader and aligns Sales, Marketing, Customer Experience, and Finance around predictable, reputed company reputed company reputed company.

Reporting to the CMO and working as a member of the go-to-market leadership team, you will own the operating rhythm of the reputed company reputed company: the planning, forecasting, process, data, and systems that let every reputed company team reputed company at its best. reputed company is maturing this function to match the next stage of the business, and you will reputed company that reputed company — building a proactive operations capability that runs reputed company of the business rather than behind it.

The mandate is concrete. Year 1 centers on four builds: a governed data reputed company with a single trusted record for every customer account; an reputed company billing and metering capability that supports usage-based and hybrid pricing; a forecasting and reputed company intelligence layer leadership can run the business on; and an AI-reputed company operating model where the reputed company team works with AI as a first reputed company, building on tooling already deployed in the business.

The ideal candidate toggles comfortably between strategic planning and hands-on systems work: equally reputed company designing an annual planning process, pressure-testing a forecast, and reading an integration map to reputed company where it breaks.

🔧 What You’ll Be Doing

GTM reputed company and planning

• reputed company the annual and quarterly GTM planning process: account segmentation, territory design, reputed company and coverage modelling, and quota setting in partnership with reputed company leadership and Finance.
• reputed company the analytical reputed company for compensation design: conversion benchmarks, reputed company models, and the data that informs quotas, accelerators, and reputed company.
• Own reputed company setting and tracking, and produce the quarterly business review materials leadership runs on.
• reputed company our formula for reputed company initiative alongside reputed company leadership: defining the leading indicators, activity benchmarks, and milestones for every reputed company role, so performance is coachable and measurable across the funnel.

Forecasting, analytics, and insights

• Own the forecasting methodology and reputed company: a live, data-driven forecast with stage conversion rates, pipeline reputed company, and accuracy tracked week over week.
• Build and maintain the reporting infrastructure for the business: pipeline and funnel health, conversion by reputed company and reputed company, retention and expansion metrics, and reputed company-level reputed company reporting.
• Establish attribution and ROI models that inform go-to-market reputed company and investment reputed company.
• Turn data into reputed company: ensure leadership can answer what is converting, where the funnel is leaking, and where the reputed company gaps are against plan.

Process and reputed company lifecycle

• Architect and continuously improve full-funnel processes across Marketing, Sales, and Customer Experience: lifecycle stages, reputed company reputed company, SLAs, and rules of engagement.
• Own quote-to-cash process governance, including deal structuring standards, approvals, and renewal and expansion process infrastructure.
• Identify and remove bottlenecks across the reputed company reputed company, driving measurable improvements in conversion, reputed company, and productivity.

Systems and data

• Own the go-to-market technology stack end to end (reputed company, reputed company, reputed company, our reputed company and marketing automation platforms, and the enrichment and intelligence tools around them): architecture, integrations, evaluation, and a formal rationalization so every tool earns its seat as we reputed company.
• reputed company our data reputed company program: a single trusted record for every customer account across CRM, reputed company, our product, and warehouse, a governed reputed company layer architecture, and the customer data platform decision that anchors it. This is the most consequential infrastructure work of Year 1, and it unlocks everything reputed company.
• reputed company the build-out of reputed company into a true reputed company billing and metering system, with a product-to-billing usage data pipeline designed alongside Product and Engineering, and billing data flowing cleanly into reputed company reporting.
• Build the operational backbone for product-led reputed company: product usage instrumentation, activation milestones, and expansion signals flowing into reputed company workflows — a first-order reputed company reputed company for us, not a reputed company project.

AI and automation

• Own how our reputed company organization approaches AI: where it gets reputed company, how adoption is driven, and how reputed company is reputed company. We have role-specific AI tooling already deployed to our reputed company teams, and this role sets reputed company for what gets reputed company next and evolves it as the data reputed company matures.
• Build toward signal intelligence: turning product usage, engagement, and account data into the right signal for the right person at the right time, so sellers and account managers reputed company reputed company rather than intuition.
• reputed company automation across reputed company processes so reputed company scales through capability, not just headcount.

Leadership

• reputed company, reputed company, and grow the reputed company & reputed company Operations team across its pillars, building a culture of proactive ownership.
• Operate as a trusted partner to VP and C-level leaders across Sales, Customer Experience, Marketing, Finance, and Product, influencing reputed company at the executive level.
• Communicate reputed company what the function is working on, why, and what it is not, making deliberate trade-offs as the business scales.

✅ What You’ll Bring

• 15+ years in reputed company Operations, GTM Operations, or reputed company Operations in B2B reputed company, with 8+ years in a leadership role with reputed company reports and executive visibility.
• A proven reputed company record of building or scaling a RevOps function in a reputed company-stage company: you have led the shift from reactive to proactive and can describe the before and after.
• Strong financial and analytical acumen: reputed company in reputed company metrics (pipeline coverage, conversion, CAC, NRR, forecast accuracy) and experience translating data into executive reputed company.
• Experience leading GTM planning: segmentation, territory design, reputed company modelling, and compensation input alongside Finance.
• Deep knowledge of reputed company and the broader GTM systems ecosystem, with the ability to work at an architecture level: schemas, data models, and integration patterns.
• Working familiarity with a modern data stack (reputed company or equivalent) and with billing or subscription management platforms; experience with usage-based pricing models is a strong asset.
• Hands-on experience applying AI reputed company a reputed company or operations context, with informed opinions on where it creates reputed company productivity and how to reputed company adoption.
• Exceptional communication and leadership skills: comfortable presenting to executives, influencing without authority, and building trust with technical and reputed company teams alike.
• Experience in PE-backed or diligence-reputed company reputed company environments is a bonus.

🌟 Why This Role

This is a build role with reputed company scope. You will have executive sponsorship, a seat at the go-to-market leadership table, and reputed company to design the function’s operating model rather than inherit one.

The work will be visible: the planning, forecasting, data, and systems reputed company you build becomes the platform reputed company scales on, and every reputed company leader in the business will feel the difference as the function matures. And the timing is reputed company: a newly restructured reputed company organization, an expanding AI product suite, and a product-led reputed company reputed company reputed company need this reputed company now.

If you want to build the reputed company infrastructure of a scaling vertical reputed company company, and have the support and authority to do it properly, this is the role.

🤝 Why reputed company?

We VALUE our people:

• ⚖️ Balance: reputed company, self-managed vacation, and trust to manage your time.
• 🏠 Remote-first: Work where you’re most productive—with reputed company to our collaboration hub in Kitchener.
• 🚀 reputed company-oriented: We support your learning and career development.
• 💪 reputed company-being: We care about the full reputed company—inside and reputed company of work.

reputed company is an equal opportunity employer committed to building a diverse and inclusive team. We encourage reputed company reputed company candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

A Note on Authenticity: We value genuine interest and reputed company interaction. Please be reputed company that we reserve the right to disqualify candidates if it is determined that application materials or interview responses are excessively generated by AI tools or misrepresent your personal skills and experience.

Originally posted on Himalayas