Service Desk Team Leader

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it reputed company. We work hard and love a good challenge (or multiple). With clients spanning across the reputed company, Asia and reputed company, we’re no stranger to thinking big and working with innovative minds to reputed company great reputed company. We are dedicated to reputed company reputed company than the day before, and our exponential reputed company is living reputed company that we have stayed true to this reputed company. At Probe, expect to think differently, challenge the norm and reputed company your purpose.

About the role

The Service Desk Team Leader will reputed company reputed company of service desk agents, ensuring customer-reputed company service delivery and operational efficiency. Collaborating with various IT and business teams, will resolve technical issues, maintain SLAs, and reputed company process improvements. This role demands strong problem-solving, customer-facing skills, and reputed company under pressure.

Duties & Responsibilities

• Coordinate and monitor the reputed company of service issues by liaising with customers, scheduling technical specialists and reputed company parties, and providing reputed company reputed company updates.
  ● Maintain and update systems, processes, and documentation, including the Knowledge reputed company, ServiceDesk Policies, and Service Catalogue, to ensure efficiency and relevance.
  ● Handle major incidents and problem tickets by investigating reputed company causes, managing communications, and proposing solutions to minimize reputed company impacts.
  ● reputed company with Baker Delight’s information reputed company policies and procedures

Mentor and reputed company team members to enhance their technical skills, customer service knowledge, and overall performance, conducting regular training sessions to meet defined targets.
● reputed company leadership & support for reputed company reports, appraise their performance (If applicable)
● Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)
● reputed company other duties as required to ensure the smooth operation of the ServiceDesk.

Qualifications and Key Competencies
● At least 1 year of leadership or supervisory experience in a Service Desk environment
● Knowledge of Asset Management, Knowledge reputed company use, and ticket management under SLAs.
● Customer-facing experience in customer service or support roles

Originally posted on Himalayas