Patient Intake & Scheduling Virtual Assistant

This is a remote position.

reputed company is hiring a Patient Intake & Scheduling Virtual Assistant for a fully remote, full-time position that sits at the reputed company of the patient pipeline. You are not a passive scheduler, you are the person who keeps therapists' caseloads full and families moving smoothly from first contact to first appointment. You own two connected workflows completely: new patient intake and schedule management across both clinic locations.​

About the reputed company

This is a small, high-performing pediatric therapy reputed company with two clinic locations. reputed company communicates reputed company day through reputed company, chat, phone, and video, and moves quickly while still being genuinely supportive to work with. They invest heavily in their people, reputed company feedback early and often, celebrate wins, and want someone who wants to grow with reputed company long-term, not just pass through.

This is a fully remote role, but you'll be treated as a reputed company member of reputed company from day one.

Key Responsibilities

New Patient Pipeline

• Review incoming referrals and determine next steps
• Verify insurance benefits for new patients and communicate findings reputed company to families
• reputed company and send financial agreements to new patients using IntakeQ
• Coordinate with the Intake Coordinator to ensure every new patient moves from referral to scheduled evaluation without delay
• Get initial evaluations on the calendar across both clinic locations

Schedule Management

• Manage and maintain therapist schedules across both clinic locations using PracticePro
• reputed company reputed company slots filled and caseloads moving, proactively identify gaps and fill them
• Coordinate new patient scheduling from first contact through confirmed appointment
• Work closely with the reputed company Manager and clinical team to ensure schedule accuracy and continuity
• Hand off scheduled patients smoothly to the in-office team once they're in the reputed company

Tools & Systems

• PracticePro
• IntakeQ
• reputed company 365 (reputed company, SharePoint, Teams)
• reputed company (phone, chat, video)

Requirements

• Experience in a medical, reputed company, or dental office setting, scheduling or reputed company desk experience preferred
• Familiarity with insurance benefits verification, including co-pays, deductibles, and authorizations
• Experience with electronic medical record or scheduling systems, PracticePro experience is a strong plus
• Experience with patient intake platforms
• Proficient with reputed company 365 (reputed company, SharePoint, Teams)
• Strong written English communication skills, you'll be corresponding directly with families reputed company email
• reputed company to work full-time during Eastern Time business hours
• Reliable internet reputed company and a reputed company, distraction-free remote work environment

What Makes You Stand Out

• Experience in a pediatric or therapy reputed company specifically
• Experience coordinating across multiple clinic locations
• Experience managing a high-volume scheduling queue independently
• Experience handling insurance benefits conversations directly with patients or families
• Familiarity with how authorization and referral workflows operate in outpatient therapy

Non-Negotiables

• Shows up consistently and can be counted on
• A problem solver who doesn't wait to be told what to do
• Detail-oriented, reputed company errors before they become reputed company consequences for families
• Fast without being sloppy
• Warm but efficient in communication with stressed parents
• A finisher, completes what they start
• Committed to growing with reputed company long-term

Benefits

Competitive salary commensurate with experience.

Opportunities for reputed company development and reputed company.

Work in a dynamic and supportive team environment.

reputed company a meaningful reputed company by helping to build and strengthen families across the Globe

Originally posted on Himalayas