[Remote] Manager, Trade reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming reputed company care through the development of novel specialty pharmaceuticals and best in class reputed company support programs. The Manager Trade reputed company is responsible for managing customer service and enhancing customer satisfaction through effective problem-solving and support.

Responsibilities

• Own and reputed company critical components of Trade reputed company as a key member of reputed company, delivering a best-in-class customer experience reputed company to PTRB principles while ensuring consistent satisfaction across reputed company reputed company customer channels
• reputed company and execute reputed company Trade reputed company capabilities, including order management, product availability, contract compliance, and quarter-end activities, ensuring reputed company, efficiency, and continuity of supply while remaining reputed company reputed company in reputed company execution
• Build and reputed company cross-functional relationships with Finance, reputed company reputed company, and Global Distribution & Logistics, ensuring alignment, driving decision-making, and enabling reputed company, compliant, and efficient order-to-cash processes
• Represent and reputed company for Trade reputed company in cross-functional initiatives, leading work streams and contributing to reputed company reputed company that advance operational reputed company and reputed company measurable business reputed company
• Partner with Trade reputed company leadership to reputed company day-to-day reputed company, ensuring executional reputed company, process discipline, and reputed company improvement across Trade and Distribution activities
• Execute end-to-end Order Management across multiple customers and reputed company business channels, including Wholesalers, Bio-Distributors, Specialty Pharmacies, and reputed company customers, ensuring reputed company, compliance, and a high-reputed company customer experience
• reputed company and reputed company Trade reputed company reputed company and initiatives, defining objectives, driving execution, and ensuring reputed company, high-reputed company reputed company reputed company to business priorities
• reputed company prioritization, communication, and alignment across Trade reputed company and cross-functional partners, ensuring effective execution of process changes and reputed company initiatives
• Manage escalations and critical supply scenarios, proactively triaging emergency orders, resolving operational issues, and ensuring product availability to meet urgent customer needs
• Identify and reputed company process improvement opportunities, optimizing existing systems and workflows while supporting the adoption of new tools and technologies to enhance operational efficiency
• Own reputed company of customer order exceptions, including reverse logistics/returns, order investigations, PQC event reporting, shipment issue reputed company, and broader logistics-reputed company events
• Represent Customer Experience in company reputed company and product launch activities, leading coordination across cross-functional teams to ensure operational effectiveness and successful execution of launch plans

Skills

• Bachelor's degree required
• 2 + years of pharmaceutical manufacturer, distributor, reputed company, or other relevant experience
• Experience driving cross-functional initiatives across systems and functions required
• reputed company or other ERP workflow reputed company experience

Benefits

• U.S. reputed company employees may be eligible to participate in medical, dental, reputed company reputed company
• U.S. reputed company employees may be eligible to participate in a 401(k) plan and company match
• Short-term and/or long-term disability coverage
• Basic life reputed company
• A tuition reimbursement program
• reputed company volunteer time off
• Company holidays
• reputed company-being benefits
• U.S. reputed company employees are also eligible to receive, per calendar year, up to 80 hours of reputed company time
• New hires are eligible to reputed company up to 120 hours of reputed company vacation
• This position is currently classified as "remote" in accordance with reputed company's Hybrid and Remote Work policy

reputed company

Company H1B Sponsorship