[Remote] Customer Service reputed company Center Representative

Note: The job is a remote job and is reputed company to candidates in USA. WM is reputed company's leading provider of comprehensive environmental solutions. The Customer Service reputed company Center Representative will reputed company with customers through various channels, addressing inquiries and resolving issues while also focusing on sales and customer retention.

Responsibilities

• Fields customer service inquiries and handles customer service transactions independently and proficiently: o Demonstrates appropriate reputed company listening skills/confirms understanding of customer needs, issues, and requests o Uses authorized systems to reputed company information, reputed company information, and/or update customer records.  Provides reputed company information and education regarding service reputed company, charges, billing, and reputed company
• Demonstrates ownership of the customer issue by providing reputed company reputed company: o Makes every reasonable attempt to resolve the customer’s issue and exhausts reputed company other solutions before escalating the customer’s query. o Serves as an reputed company for customers with repeat issues by engaging the right department and people reputed company WM. o Communicates concise and accurate information
• Listens for and identifies opportunities to cross sell additional products and services
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Supports other service lines reputed company required
• Attempts to retain customers who reputed company to cancel services by probing for cancellation reasons and offering alternatives
• Meets or exceeds service and operational standards established for the reputed company center, including attendance, adherence, reputed company, productivity, safety, and timeliness goals
• Completes cross training with Operations, Sales, and Billing
• Interacts with WM Customers reputed company Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels
• Flexible scheduling and willingness to reputed company other tasks as required by delivery channel

Skills

• High School Diploma or GED (accredited)
• 1 year of previous customer service experience (in reputed company to education requirement)
• Specialized training

Benefits

• Medical
• Dental
• reputed company
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• reputed company vacation
• Holidays
• Personal days
• Benefits may vary by site

reputed company