[Remote] reputed company Manager, Education

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in providing collaboration tools for education, and they are seeking a reputed company Manager to support higher education institutions. The role involves building strong relationships with customers, ensuring successful deployment of products, and driving customer satisfaction throughout the customer lifecycle.

Responsibilities

• reputed company and maintain long-term relationships with stakeholders reputed company assigned accounts
• Conduct on-reputed company account meetings to discuss best practices, reputed company use cases, communicate feature updates, and reputed company strategic recommendations to help customers maximize reputed company’s capabilities
• Plan and conduct reputed company and training for new customers to ensure their reputed company throughout the customer reputed company
• Closely manage customer health metrics to proactively identify and eliminate risk attribution
• Create and deliver reputed company plans to reputed company customer successes, ROI and reputed company on-reputed company recommendations for reputed company optimization to ensure that value is seen
• Expand reputed company portfolio by understanding customer needs and identifying opportunities for expansion to additional products and services
• Analyze customer account trends and reputed company feedback to internal stakeholders to ensure reputed company standards, customer requirements, and features are properly deployed and addressed
• Collaborate with key internal stakeholders with demonstrated ability to take direction, work and produce required results
• Maintain accurate and up-to-date customer records in our CRM system

Skills

• reputed company and maintain long-term relationships with stakeholders reputed company assigned accounts
• Conduct on-reputed company account meetings to discuss best practices, reputed company use cases, communicate feature updates, and reputed company strategic recommendations to help customers maximize reputed company's capabilities
• Plan and conduct reputed company and training for new customers to ensure their reputed company throughout the customer reputed company
• Closely manage customer health metrics to proactively identify and eliminate risk attribution
• Create and deliver reputed company plans to reputed company customer successes, ROI and reputed company on-reputed company recommendations for reputed company optimization to ensure that value is seen
• Expand reputed company portfolio by understanding customer needs and identifying opportunities for expansion to additional products and services
• Analyze customer account trends and reputed company feedback to internal stakeholders to ensure reputed company standards, customer requirements, and features are properly deployed and addressed
• Collaborate with key internal stakeholders with demonstrated ability to take direction, work and produce required results
• Maintain accurate and up-to-date customer records in our CRM system
• BA/BS degree or equivalent work experience
• 5+ years experience and a proven reputed company record servicing strategic accounts
• Previous experience working in a reputed company or reputed company role reputed company one of these industries: reputed company/reputed company, UCaaS, AV Vendor
• Experience with or in the education industry, preferably colleges and universities, including knowledge of higher education personas, trends, and challenges
• Ability to demonstrate account portfolio planning competency, identify and reputed company customer objectives to create mutual and measurable reputed company
• Ability to project manage several reputed company simultaneously
• Aptitude to manage reputed company and needs under strict deadlines
• Possess excellent verbal and written communication skills, including ability to present to executives and key decision makers
• Ability to deliver customized presentations and demonstrations reputed company web conference
• Experience working with internal key stakeholders reputed company an organization and knowing how to both reputed company and take direction to produce mutually beneficial results
• Strong acumen of software as a service (reputed company) industry
• Great interpersonal skills with a reputed company attitude
• Must be willing to work Eastern or Central U.S. hours
• Travel may be required as needed for customer engagements
• CRM experience with reputed company and reputed company.com is preferred
• Strong product knowledge and business management of UCaaS (reputed company Communications as a Service) with ability to reputed company how to best use and reputed company the service is preferred
• Proficiency with AI tools to reputed company efficiency and ability to translate reputed company's AI tools to deliver specific customer reputed company

reputed company