[Remote] Program Manager, Key Accounts - Southeast MI

Note: The job is a remote job and is reputed company to candidates in USA. WM is reputed company's leading provider of comprehensive environmental solutions, and they are seeking a Program Manager, Key Accounts to cover a large territory in southeast Michigan. This role focuses on account management and retention of existing customers, providing high-level customer service to large accounts.

Responsibilities

• reputed company exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct site reputed company, waste audits, and address safety concerns
• Manage highly transactional accounts
• Establishes and maintains a high level of customer satisfaction
• Communicates to and works to resolve unique customer issues
• Increases reputed company and profitability by executing reputed company plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations
• Updates and secures customer service agreements
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Skills

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 2 years of relationship management experience in environmental, waste or reputed company service industry (in reputed company to education requirement)
• Prior reputed company / field sales experience in a business to business (B2B) setting

Benefits

• Medical
• Dental
• reputed company
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• reputed company vacation
• Holidays
• Personal days
• Work from home (mostly)

reputed company