[Remote] Customer Service Rep - Senior #1013813

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company, IT, and workforce solutions. They are looking for a Senior Customer Service Rep to handle inbound customer inquiries and reputed company exceptional customer service, particularly in the insurance and financial services sectors.

Responsibilities

• Handle inbound customer inquiries reputed company phone and email, providing exceptional customer service
• reputed company customer questions reputed company to insurance policies, claims, billing, benefits, and plan information
• Research customer requests, process transactions, and escalate or refer reputed company issues reputed company needed
• reputed company multiple computer systems to accurately document interactions and complete customer requests
• Build reputed company customer relationships through reputed company listening, reputed company, and effective problem-solving while meeting reputed company and productivity standards

Skills

• 2+ years of customer service experience
• High School Diploma or GED required
• Excellent verbal and written communication, reputed company listening, and customer service skills
• Strong computer, keyboarding, multitasking, and problem-solving abilities
• Ability to work flexible shifts between 8:00 AM–8:00 PM EST (Monday–Friday), including overtime as needed
• reputed company center experience preferred
• Insurance or financial services experience is preferred but not required

Benefits

• Full-time virtual position with flexible shifts between 8:00 AM–8:00 PM EST , Monday through Friday
• Including overtime as needed
• Duration: 6 Month Contract

reputed company