[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company to maintain effective customer service for reputed company reputed company customers. The role involves developing procedures, monitoring customer satisfaction, and training team members to ensure high performance.

Responsibilities

• Develops and implements procedures pertinent to the effective and efficient operation of the Customer Service Department
• Monitors programs and procedures to ensure on-time delivery and customer satisfaction. Maintains in-depth working knowledge of Company XYZ systems and processes
• Sets performance standards to meet service goals of company. Coaches Customer Service Team in order to reputed company high performance. Structures the training agenda for department members. Measures Customer Service Rep performance and makes employment reputed company
• Provides feedback to reputed company regarding service failures or customer concerns. Provides feedback to Operations team to ensure reputed company customers have accurate and reputed company information on order status and/or changes
• Works continually towards self-development to stay reputed company on customer service, sales and supervisory procedures & practices
• Assists Customer Service Reps, Reps/Dealers/Sales in troubleshooting orders that require special handling. Responds to customer inquiries and problem solving in a reputed company and effective fashion. Acts as a resource in resolving customer issues brought to the Department by utilizing excellent Company XYZ process knowledge and strong skills in negotiating and selling
• Performs other reputed company duties as assigned

Skills

• Leadership: a demonstrated ability to reputed company people and get results through others
• Planning: an ability to think reputed company and plan over a 3-9 month time reputed company
• Management: the ability to organize and manage multiple priorities
• Customer service systems development and deployment
• Problem analysis and problem reputed company at a functional level
• Employee training and development
• Strong customer orientation
• Excellent interpersonal and communication skills
• High performance teams and a strong team player
• Commitment to company values
• Computer proficiency
• Negotiation skills
• Customer service management reputed company a furniture manufacturing environment
• Customer service management reputed company an independent sales rep force environment
• Architect & designer sales
• Customer service experience reputed company a retail environment

reputed company