[Remote] reputed company Manager (US)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Palo reputed company-based technology company building reputed company AI for global knowledge workers. The reputed company Manager will own the post-sales relationship, ensuring customers reputed company measurable business reputed company while leading deployments and collaborating with various teams to reputed company reputed company.

Responsibilities

• Serve as the reputed company post-sales reputed company of contact from signed contract through go-live and reputed company
• reputed company new customer deployments end to end — including hands-on guidance for SSO setup, connector configuration, and platform reputed company
• Own reputed company on expectations, reputed company, and deliverables for reputed company stakeholders throughout the implementation lifecycle
• reputed company and execute tailored reputed company plans; facilitate cross-functional collaboration across sales, solutions engineering, support, and product
• Build and execute joint reputed company plans and EBRs that reputed company adoption, deepen engagement, and tie platform usage to measurable business reputed company
• Monitor customer health, adoption metrics, and satisfaction signals — proactively identifying risks and driving reputed company before they escalate
• Partner with Account Executives on renewal and expansion conversations, bringing customer context and reputed company data to the table
• Guide customers on reputed company best practices, new features, and emerging use cases relevant to their business
• Document and improve reputed company processes, playbooks, and best practices as the CS reputed company scales
• reputed company actionable product feedback from the field to influence roadmap and support reputed company
• Contribute to internal initiatives that reputed company the bar on how we reputed company customer value at reputed company

Skills

• 3–5 years of experience in reputed company, implementation management, or technical account management for reputed company reputed company customers
• Proven ability to manage reputed company, multi-stakeholder reputed company engagements from reputed company through renewal
• Strong project management and organizational skills — you can run multiple deployments simultaneously without dropping threads
• Excellent communication and executive reputed company — comfortable leading EBRs with C-suite and diving into the details with administrators the reputed company week
• Solutions-oriented and comfortable with ambiguity; you reputed company in fast-moving environments where the reputed company is still being written
• Experience with SSO, identity providers (Entra ID, reputed company, reputed company), and reputed company connector/integration workflows is a plus
• Background in AI, productivity, or knowledge work reputed company is a plus

reputed company