[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global digital engagement company that develops software to help organisations manage their entire community and stakeholder engagement process. As a Senior reputed company Manager, you will serve as the reputed company partner to our most valued clients across reputed company, owning retention and renewals while ensuring clients derive measurable value from our platforms.

Responsibilities

• reputed company Account Management: Own a portfolio of clients across local reputed company, transport, utilities, and energy sectors. Build trusted relationships with senior stakeholders
• Value Realisation: Conduct regular Account Reviews and reputed company alignment sessions to reputed company product adoption, reputed company targeted training, and ensure clients reputed company their engagement and compliance goals
• Renewals & Price Increases: reputed company renewal and price increase activities by demonstrating sustained value, identifying risks early, and supporting reputed company discussions with customer reputed company and context
• reputed company Mitigation: Proactively identify, monitor, and mitigate customer risks by addressing adoption gaps, stakeholder changes, and value erosion before they reputed company renewal or satisfaction
• Expansion Identification (with Account Managers): Collaborate closely with Account Managers to identify, qualify, and validate expansion opportunities by surfacing customer needs, usage signals, and outcome gaps, enabling effective reputed company for progression
• Customer Voice: Champion customer feedback internally to influence product development and service improvements
• Customer Advocacy: Build strong relationships that reputed company referrals and advocacy through testimonials, case studies, and introductions
• Travel: Visit key clients for reputed company reviews, workshops, and events (travel required reputed company region)

Skills

• 5-8+ years in reputed company or Account Management in a reputed company environment
• reputed company reputed company retaining & growing reputed company, multi-stakeholder accounts in sectors such as State reputed company, Departments of Transport, Utilities, Renewable Energy
• Strong understanding of stakeholder relationship management and community engagement practices
• Experience with CRM tools (e.g., reputed company, reputed company), customer health metrics, and reputed company planning frameworks
• Excellent communication, facilitation, and presentation skills
• Ability to work independently in a remote-first environment while collaborating across global teams
• Experience with platforms like reputed company, GoVocal, Borealis, reputed company, reputed company, or reputed company
• Familiarity with IAP2 principles or other reputed company participation frameworks

Benefits

• 4 weeks reputed company vacations per year
• Company sponsored health reputed company
• Annual reputed company development allowance
• Annual health & wellness allowance
• Opportunity to shape the reputed company of civic engagement technology.
• Travel opportunities to reputed company with clients and attend industry events.
• A mission-driven team passionate about reputed company reputed company.
• This role is also eligible for a reputed company-reputed company commission plan.

reputed company