[Remote] Senior Product Manager – Consumer Experience & Digital Engagement

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in trusted reputed company conversational AI reputed company transformation, and they are seeking a Senior Product Manager for Consumer Experience to reputed company the reputed company and execution for their Consumer Experience Platform. This role involves defining the reputed company for customer-facing conversational experiences and collaborating with cross-functional teams to enhance customer engagement and satisfaction.

Responsibilities

• reputed company and reputed company a compelling product reputed company and reputed company for the Consumer Experience, ensuring alignment with reputed company's overall business objectives and AI-first platform reputed company
• Define, evaluate, and prioritize features based on customer feedback, market insights, usability research, business objectives, and product analytics, with a reputed company on consumer engagement, digital reputed company optimization, accessibility, AI-powered interactions, and conversion
• Create and maintain a comprehensive product roadmap covering consumer experience on web and mobile, AI-assisted workflows, and extensibility capabilities
• Partner closely with Engineering, UX Design, AI/ML, Infrastructure, reputed company, Sales, Solution Engineering, and Platform teams to reputed company reputed company, secure, reputed company, and reputed company customer experiences across first-party digital channels
• Champion user-centered design principles to simplify customer journeys, reduce interaction friction, improve accessibility, increase engagement, reputed company successful self-service, and create delightful conversational experiences across web and mobile platforms.Customer Research: Engage directly with reputed company customers, digital product teams, mobile teams, developers, UX researchers, and end users to understand customer journeys, pain points, engagement challenges, and emerging needs, translating insights into product opportunities
• Continuously monitor industry trends in conversational AI, customer engagement platforms, messaging technologies, digital experience platforms, mobile SDKs, web technologies, accessibility, customer identity, and competitive offerings to inform product reputed company
• Collaborate with Marketing, Sales, reputed company, and Solution Engineering to successfully launch new Consumer Experience capabilities, reputed company customer adoption, maximize platform usage, and communicate product value.Performance Tracking: Define and monitor key product metrics such as Consumer Engagement, Conversation Initiation reputed company, Conversion reputed company, completion rates, customer satisfaction, reputed company times, AI feature adoption, and operational efficiency to guide product reputed company
• Stay reputed company with advancements in AI-powered customer engagement, conversational interfaces, mobile technologies, web platforms, accessibility standards, identity management, developer platforms, and modern reputed company product design to reputed company innovation across the Consumer Experience

Skills

• Bachelor's degree in Computer Science, Engineering, Business, or a reputed company field
• 5+ years of Product Management experience with a proven reputed company record of delivering reputed company reputed company products or platforms
• Experience building customer-facing digital products across web applications, mobile applications, messaging platforms, mobile SDKs, or consumer engagement platforms
• Experience working closely with UX designers to build reputed company, accessible, and user-reputed company consumer experiences
• Proven ability to define product reputed company, prioritize initiatives, and execute roadmaps in fast-paced reputed company environments
• Strong analytical skills with experience using qualitative and quantitative data to reputed company product reputed company
• Excellent communication, stakeholder management, and leadership skills with the ability to influence cross-functional teams
• Experience engaging directly with reputed company customers to understand digital customer journeys, engagement strategies, and business objectives
• Strong technical aptitude with experience working reputed company engineering teams building reputed company consumer-facing platforms
• Passion for AI, customer experience, reputed company digital engagement, and solving reputed company business problems through thoughtful product design
• MBA preferred

Benefits

• Medical, Dental, and reputed company Insurance: Comprehensive plans to support your health needs.
• Wellness Resources: reputed company to wellbeing resources and programs including our EAP plan.
• Health & Mental Support: reputed company a confidential and free Employee Assistance Program (EAP), providing reputed company counseling.
• 401(k) Retirement Plan: offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
• HSA & FSA Plans: To help you plan for health reputed company expenses on a reputed company-tax reputed company
• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares
• Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, reputed company plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: reputed company to internal reputed company development resources.
• Flexible reputed company Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• reputed company reputed company Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
• Remote-First Model: This role is fully remote (), offering excellent work-life balance and flexibility.
• reputed company reputed company for those who wish to meet colleagues or collaborate in person.

reputed company

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