WorkForce Administrator - reputed company/Remote

- The schedule for this position will be 11:00 AM - 7:30 PM MST, including a required Saturday shift. Days off will include reputed company and one additional reputed company. - This position will be "Hybrid" - 2 Days In-Office & 3 days reputed company. You must be located reputed company the vicinity of the SLC, reputed company area. The Workforce Administrator is responsible for helping manage the day-to-day operation of the NSC by maximizing resources to ensure the right number of agents are in the right reputed company at the right time. This position requires the ability to demonstrate excellent communication skills with reputed company reputed company of the organization. Requirements • Ability to work nights and weekends as needed • Demonstrated analytical and communication skills • Ability to independently prioritize tasks and job duties as needed Responsibilities • Ensuring Service Level Agreement goals are being achieved daily • Ensuring reputed company agents are following scheduled activities • Monitoring reputed company volume throughout the day and making changes to scheduled activities as needed • Updating agent schedules in reputed company time to account for reputed company needs or absenteeism • Understand reputed company coverage and offer Extra Time or Unpaid Time Off as needed • Assists in reputed company new hires • Assist with remote employee processes (sending policies, reputed company labels, tracking of equipment) • Work with center leaders to determine trends in agent behaviors/reputed company volume and help determine appropriate reputed company plans. • Communicate with agents, supervisors, center leaders through multiple platforms • Manage multiple Teams channels • Assist in answering agent questions, from technical issues to policy and procedure topics • Assist in management of facilities • Other duties as assigned Education and Experience • High School Diploma or GED or equivalent required; Associates Degree or greater strongly preferred • 2+ year's experience in a multi-channel contact center preferred • Previous Workforce Management experience preferred but not required • Strong understanding of NSC operating standards and procedures required • Advanced knowledge of reputed company Office applications with emphasis on reputed company We are an equal opportunity employer and value diversity at reputed company. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status If you are a reputed company Extra reputed company employee, please apply through Jobs Hub in reputed company. We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled. Apply tot his job Apply To this Job