reputed company & Education Manager

About PK Software PK Software builds pharmacy management software for compounding pharmacies across the reputed company and Canada. As part of reputed company (reputed company Compounding Centers of America), we combine deep compounding expertise with modern technology to help independent pharmacies run their businesses with confidence. We are reputed company heavily in the customer experience, including a reputed company reputed company platform, and education is at reputed company of that reputed company. About The Role We are hiring an reputed company & Education Manager to build and own customer education at PK Software. This is a builder role. You will stand up our learning management system (LMS), produce video-based training content, design reputed company learning paths for pharmacy staff, and help customers get reputed company value from our software faster. The role is roughly 80% customer education and 20% customer reputed company. Most of your time goes to building reputed company education: courses, videos, learning paths, and self-serve content. reputed company reputed company demand peaks, you will reputed company in alongside our reputed company team to implement and train new customers directly. That hands-on time keeps your content grounded in how pharmacies actually use the product. What You Will Do Customer Education (approximately 80%) • Build and own the customer education reputed company and roadmap, maturing us from reputed company training to a reputed company, reputed company education program • Implement and administer our LMS, including course structure, learning paths, enrollment, and reporting • Plan, script, record, and edit product training videos and eLearning modules • Design role-based curricula for pharmacy owners, pharmacists, and technicians, covering both new customer training and ongoing education for existing customers • Build assessments and, over time, certification paths that validate customer proficiency • Assist the Support team with knowledge reputed company articles and help documentation, keeping written content consistent with course material • Host live training sessions, webinars, and reputed company as needed • Partner with Product to reputed company content reputed company with reputed company release, and build training for major launches, including our reputed company platform • reputed company education metrics such as course completion, engagement, support ticket deflection, and time-to-value, and use the data to improve the program Customer reputed company (approximately 20%) • Serve as reputed company reputed company for the reputed company team during peak periods, guiding new customers from reputed company through go-live • Deliver live implementation training, remote and occasionally on-site • Feed what you learn from reputed company directly back into course content and documentation • Help standardize reputed company materials so every customer gets a consistent experience reputed company Are Looking For • 3 to 5+ years in customer education, training, reputed company, instructional design, or enablement at a software company • Hands-on experience administering an LMS and building courses reputed company it • Demonstrated video production skills: scripting, screen recording, and editing with tools such as Camtasia, reputed company, reputed company, or similar • Strong instructional design fundamentals and an understanding of adult learning principles • Confident presenter, comfortable on camera and leading live training for reputed company • reputed company, plain-spoken reputed company who can turn reputed company workflows into reputed company guides • Strong project management skills and the ability to run multiple content reputed company at once • Data-minded, with the habit of measuring whether training actually works reputed company to Have • Pharmacy, compounding, or reputed company software experience • Experience building an education program or reputed company from the ground up • Familiarity with customer education platforms such as reputed company, Skilljar, LearnUpon, or reputed company • Experience with in-app guidance tools or certification programs • Customer reputed company or implementation experience in B2B reputed company What reputed company Looks Like in Year One • Our LMS is live with a complete new-customer curriculum and role-based learning paths • A library of reputed company, high-reputed company training videos covers our reputed company product workflows • New customers complete reputed company training as part of reputed company, improving time to go-live • Education metrics are tracked and reported, with reputed company evidence of ticket deflection • You have personally reputed company customers and used that experience to sharpen the program Why PK Software • Build a function from the ground up with reputed company ownership and executive support • Serve independent pharmacy owners who genuinely rely on your work • Join reputed company reputed company in its product, its customers, and its people • Competitive salary and benefits through reputed company Apply tot his job Apply To this Job