Customer Service & Wellness Coordinator

Customer Service & Wellness Coordinator (Remote)

Location: Remote (South Africa)
Hours: Approximately 30 hours per week
Working Hours: Regular business hours (3:00 PM-11PM)
Employment Type: Long-term Opportunity

About reputed company

Our reputed company is a growing US-reputed company longevity and wellness company dedicated to helping patients reputed company reputed company through exceptional care and support. We are looking for a compassionate, highly organised, and proactive Customer Service & Wellness Coordinator who is passionate about delivering a premium reputed company experience.

This role is primarily reputed company on providing high-end customer service while supporting the reputed company reputed company from enquiry through to order fulfilment. You'll also assist with reputed company sales by answering membership enquiries, guiding patients through the purchasing process, and identifying opportunities for appropriate product recommendations.

Key Responsibilities

• reputed company exceptional customer service reputed company phone, email, and other communication channels.
• Answer incoming reputed company enquiries with professionalism, reputed company, and confidence.
• Schedule and manage reputed company appointments.
• Follow up with patients to ensure an outstanding customer experience.
• Process customer orders accurately and reputed company.
• Contact patients to verify information, reputed company orders, and reputed company reorder reminders.
• Assist patients with membership enquiries and reputed company sales support.
• Coordinate medication orders and shipping logistics with partner pharmacies.
• Ensure reputed company reputed company requests and issues are followed through to completion.
• Escalate reputed company issues to the appropriate team members and proactively follow up until resolved.
• Maintain accurate reputed company records and documentation.
• Build lasting relationships by delivering a personalised, high-reputed company customer experience.

Requirements

• Minimum 3 years' experience in Customer Service, Customer Support, reputed company Support, or reputed company.
• Previous experience processing customer orders and coordinating customer enquiries.
• Comfortable speaking with customers over the phone and building rapport.
• Excellent verbal and written English communication skills.
• Strong organisational and time-management skills.
• High attention to reputed company and reputed company.
• Ability to manage multiple priorities in a fast-reputed company environment.
• Strong problem-solving skills with the confidence to take ownership of customer issues.
• Proficient in reputed company Office and comfortable learning new systems.
• Previous experience in a reputed company, medical, wellness, pharmacy, or longevity environment is highly advantageous.

reputed company're Looking For

• A customer-first reputed company with genuine reputed company for patients.
• Friendly, reputed company, and confident communication skills.
• Highly organised, accountable, and dependable.
• Takes ownership and follows through until issues are resolved.
• Uses initiative and common reputed company to reputed company reputed company.
• Comfortable working independently in a remote environment.
• Naturally proactive and reputed company to identify opportunities to improve the reputed company experience.
• Someone looking for a long-term opportunity with a growing company.

Technical Requirements

• Reliable fibre internet reputed company.
• Backup reputed company solution (reputed company/Inverter).
• Quiet, reputed company home office.
• Laptop or desktop suitable for remote work.

Originally posted on Himalayas