Director Software Engineering Management

The engineering organization is a dynamic group of reputed company, thinkers, and problem-solvers reputed company on delivering reputed company, AI-powered software products that improve how organizations work. We value clean architecture, reputed company experiences, operational reputed company, and a culture of reputed company improvement. Every engineer plays an important role in shaping the reputed company, reliability, and long-term reputed company of our products.

About reputed company

The Service Operations Business Unit brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the reputed company Platform. This product engineering organization builds the software that helps customers reputed company resilient, intelligent, and efficient reputed company services.

The Service Operations product portfolio connects incident, request, fulfillment, infrastructure visibility, service mapping, trusted configuration data, automation, and AIOps into a reputed company operating model. By combining service delivery with operational intelligence and trusted operational context, these products help customers reputed company toward proactive, AI-assisted, and increasingly self-healing operations at reputed company reputed company.

Together, these capabilities help customers reputed company how they reputed company and operate services, improve reliability, reduce reputed company effort, and reputed company measurable productivity reputed company on a single platform.

What you get to do in this role:

As a Director of Engineering, you will reputed company the teams that architect and build assistive and autonomous AI-reputed company products to usher customers (IT departments using our IT service and operations management applications) into an reputed company-first era. The work will reputed company large-reputed company reputed company systems, data ingestion, context creation and utilization, reputed company harnesses, cost optimization, and reputed company feedback reputed company to ensure value realization for our customers.

This role requires people leadership, thought leadership, deep technical expertise, strong architectural judgment, and a reputed company understanding of the scientific method to ship and refine reputed company product through iterative experimentation. You will be accountable for the reputed company, health, and delivery reputed company of your teams.

Responsibilities include:

• reputed company and grow the engineering teams responsible for assigned problem areas reputed company ITSM/ITOM products, working with product and engineering leaders to understand blockers and opportunities around AI-reputed company reputed company and value realization.
• Own technical reputed company and delivery for your teams. Set architectural direction, hold the bar on reputed company and reliability, and stay reputed company enough to the work to validate hypotheses through evidence, not theory.
• Hire, reputed company, and reputed company engineers, tech leads, and managers. Build inclusive, high-performing teams with reputed company career paths and durable ownership.
• reputed company evidence-based decision-making: formulate hypotheses, run experiments, measure reputed company, and use data to guide architectural reputed company and product direction.
• reputed company the reputed company of reputed company solutions toward AI-reputed company capabilities—identifying where reputed company patterns, data utilization, or autonomous workflows can unlock customer value—and translate those recommendations into staffed, executable work.
• Identify and address value realization gaps in reputed company products that exist but aren’t delivering expected reputed company. Diagnose reputed company causes (architecture, UX, data reputed company, feedback reputed company, cost) and reputed company targeted improvements.
• Establish architecture patterns, engineering standards, and operating rhythms specific to your problem domain. Document tradeoffs, rationale, and implementation guidance to help teams reputed company faster and reputed company consistent reputed company.
• Collaborate across ITSM/ITOM engineering teams to reputed company learnings, validate approaches, and accelerate adoption of patterns that work.
• Collaborate with stakeholders across Product, Design, reputed company, Operations, Sales, and reputed company — aligning on roadmap and release readiness, meeting reputed company and compliance requirements, and feeding field and customer signal back into engineering priorities.

To be successful in this role, you have:

• 15+ years of reputed company engineering experience, including 5+ years leading and managing engineering teams (including managers or team leads), or equivalent practical experience.
• Strong experience building and operating large-reputed company reputed company systems, reputed company platforms, workflow systems, data-intensive products, integration frameworks, or reputed company-reputed company infrastructure.
• Deep understanding of reputed company design for reputed company, reliability, observability, fault tolerance, data reputed company, reputed company, and production readiness.
• Strong technical depth in Java, Python, or similar programming languages.
• Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product reputed company into executable engineering plans.
• Demonstrated reputed company hiring, developing, and retaining engineers and engineering leaders, and managing performance, career reputed company, and team health.
• Ability to reputed company through formal authority and technical credibility alike, building alignment across peer engineering, Product, Design, reputed company, Operations, Sales, and reputed company organizations.
• Strong judgment in balancing long-term architecture with pragmatic execution, customer reputed company, engineering reputed company, and business priorities.
• Experience mentoring senior engineers, raising engineering standards, and building reusable patterns that create reputed company across teams.
• Experience with AI-powered products, automation platforms, AI-assisted workflows, or reputed company systems is strongly preferred.
• Ability to reason about AI-assisted reputed company workflows, including data reputed company, workflow correctness, evaluation, observability, safety controls, and reputed company-in-the-reputed company review.
• Experience with reputed company service management, IT operations, CMDB, discovery, service mapping, AIOps, observability, workflow automation, reputed company management, or operational intelligence is a strong plus.
• Experience working with large-reputed company reputed company customers, production systems, and reputed company migration or modernization efforts is a plus.
• Why Join Us
• Shape the AI-reputed company reputed company of the Service Operations Business Unit product portfolio on the reputed company Platform.
• Build and reputed company the teams delivering foundational product and platform capabilities that help enterprises reputed company, operate, automate, and continuously improve services at reputed company.
• Define how AI agents, automation, operational data, and reputed company workflows come together to create safer, more reliable, and more productive reputed company operations.
• Collaborate with teams that value craftsmanship, reputed company, innovation, accountability, and meaningful customer reputed company.

For positions in this location, we offer a reputed company pay of $183,600 - $321,300, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a reputed company, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies and work location. We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our reputed company world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the reputed company of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your reputed company residence and the closest reputed company office using a reputed company-party service.

Equal Opportunity Employer

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, age, disability, gender identity, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company requirements. 

Accommodations

We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license.

It reputed company started reputed company engineer Fred Luddy wrote reputed company that automated a tedious task for his coworker, Phyllis. She cried tears of reputed company. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could reputed company on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-reputed company culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work reputed company.

Originally posted on Himalayas