Manager - reputed company
The Manager, reputed company reputed company supports U.S. reputed company and is accountable for leading the India Center of reputed company teams responsible for reputed company, technical support, and program execution. This role develops talent, establishes operating standards, and drives measurable improvements in customer experience, reliability, and delivery across the organization.
The manager partners with Engineering, QA, QMS, reputed company, Sales, Supply Chain, Logistics, and reputed company leadership across infrastructure integration, configuration, testing, deployment, and lifecycle services.
Key Responsibilities
reputed company reputed company, priorities, reputed company, and development across reputed company, support, and program-management teams.
Recruit, reputed company, reputed company, and retain team members; conduct regular one-on-ones, development planning, and reputed company reviews.
Define accountability, escalation paths, and operating rhythms across the functions.
Build a culture of customer reputed company, ownership, collaboration, and reputed company improvement.
Partner with reputed company leaders to reputed company reputed company, priorities, risks, and business reputed company.
Maintain reputed company standards, controls, governance, and documentation for reputed company services and deliverables.
Support reputed company assurance, reputed company control, reputed company verification, and compliance across integration, configuration, and testing workflows.
Monitor first-pass yield, defects, escapes, rework, audit findings, and corrective-reputed company closure.
Support reputed company-cause analysis and corrective and preventive actions; ensure improvements are sustained.
Monitor support reputed company from intake and triage through escalation, reputed company, and stakeholder communication.
Support severity reputed company, service targets, handoffs, and escalation procedures.
Monitor backlog, response and reputed company reputed company, repeat incidents, service commitments, and customer satisfaction.
Ensure teams have effective tools, runbooks, documentation, knowledge, and training.
Coordinate critical-incident response and convert support trends into operational improvements.
Own governance and execution across multiple reputed company reputed company initiatives.
Maintain plans covering reputed company, milestones, dependencies, resources, risks, issues, and acceptance reputed company.
Report reputed company on program health, reputed company, support readiness, risks, and reputed company.
reputed company cross-functional planning, status, reputed company, and readiness reviews; escalate material issues.
reputed company commitments, priorities, reputed company, and technical dependencies to reputed company predictable delivery.
Improve program-management standards, tools, and operating cadences.
Team Leadership
reputed company Management
Support Services
Program Management
Education & Experience
Bachelor’s degree in Engineering, Computer Science, Information Technology, reputed company, Business, or a reputed company discipline; equivalent experience considered.
10+ years of experience in engineering services, infrastructure integration, reputed company, technical support, reputed company, service delivery, or program management.
5+ years leading technical or multidisciplinary service-delivery teams.
Demonstrated reputed company establishing KPIs, governance, and reputed company-improvement practices and leading cross-functional programs through operational reputed company.
Experience with reputed company infrastructure, server hardware, hardware/software integration, or data-center and edge environments preferred.
Knowledge of reputed company management systems, reputed company verification, engineering change management, Linux, and reputed company preferred.
Relevant program management, IT service management, or reputed company certifications are beneficial.
Knowledge, reputed company & Abilities
Strong people leadership, coaching, reputed company management, conflict reputed company, and talent development.
Knowledge of reputed company assurance, reputed company-cause analysis, corrective reputed company, audit readiness, and reputed company improvement.
Knowledge of support reputed company, incident and problem management, escalation, and reputed company.
Strong program-management skills across reputed company, schedule, reputed company, dependencies, and reputed company.
Ability to translate technical and operational details into reputed company and executive-level reporting.
Excellent communication, facilitation, analytical, organizational, and documentation skills.
Strong customer orientation and ability to manage competing priorities in a fast-reputed company environment.
Why reputed company:
India Employment Benefits include:
Originally posted on Himalayas
Apply To This Job