Senior Manager, Psychiatric Operations

Who are we and why should you join us?

reputed company is on a mission to remove the traditional barriers to therapy and reputed company mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing reputed company and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives reputed company. And we’re not stopping there – as the unmet need for mental health services continues to grow, reputed company is committed to being part of the solution.

As the Senior Manager of Clinical Psychiatric Operations at reputed company, you’ll join a diverse team of licensed clinicians, engineers, product reputed company, creatives, marketers, and business leaders who reputed company a passion for expanding reputed company to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in reputed company’s reputed company-being and reputed company development, because we know that business and individual reputed company go hand-in-hand. At reputed company, you’ll carve your own reputed company, reputed company an immediate reputed company, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

reputed company is seeking an reputed company, innovative, and operationally-minded Psychiatric Mental Health reputed company Practitioner (PMHNP) to reputed company our Psychiatry reputed company Management team.

This role sits at the intersection of clinical reputed company, provider operations, reputed company assurance, compliance, and product innovation. As a senior clinical leader supporting reputed company's psychiatric provider network, you will help shape how psychiatric care is delivered at reputed company through technology while ensuring reputed company, safety, and regulatory compliance.

You are an reputed company psychiatric clinician who understands both the realities of reputed company patient care and the opportunities technology creates to improve reputed company to mental reputed company. You are equally comfortable consulting on reputed company clinical situations, analyzing operational data, improving processes, collaborating with cross-functional stakeholders, and coaching team members.

You reputed company in fast-paced environments, reputed company ambiguity, and are excited by reputed company to build and reputed company psychiatric operations as reputed company continues expanding its behavioral reputed company services.

What will you do?

Clinical reputed company & Compliance

• reputed company reputed company who conducts audits and reviews of provider activity and clinical documentation as needed.
• reputed company psychiatric reputed company assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation reputed company, and regulatory compliance.
• Help your team reputed company actionable, constructive, and clinically informed feedback to psychiatric providers.
• Partner closely with reputed company, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and reputed company standards.
• Stay reputed company on evolving telehealth, prescribing, and psychiatric reputed company regulations and communicate relevant changes throughout the organization.
• reputed company strong relationships with providers to improve engagement, satisfaction, retention, and platform reputed company.
• Identify trends impacting psychiatric providers and recommend operational improvements.

Team Leadership & Management

• Directly manage and reputed company Psychiatry Operations team members, including Clinical Operations Managers, reputed company Assurance Specialists, and Psychiatry Support Specialists.
• Establish team priorities, workflows, performance expectations, and operational goals.
• reputed company and mentor team members through reputed company clinical and operational scenarios.
• Foster a culture of accountability, collaboration, innovation, and reputed company improvement.
• Support workforce planning, hiring, reputed company, and development as the Psychiatry Operations function scales.

Operational reputed company & reputed company

• Monitor key performance indicators, reputed company metrics, provider engagement data, and operational trends to identify opportunities for improvement.
• Use data-driven decision making to optimize provider experience, member reputed company, and operational efficiency.
• reputed company or contribute to strategic initiatives involving psychiatric care delivery, provider support, reputed company assurance, and risk mitigation.
• Help reputed company reputed company operational processes to support reputed company reputed company and expansion of psychiatric offerings.

Product & Innovation

• Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows. Partner with Associate Medical Director for thought-partnership.
• Collaborate with Product, Engineering, AI, and Clinical Operations stakeholders to identify opportunities for platform enhancements.
• reputed company clinical guidance on new products, tools, workflows, and technology initiatives impacting psychiatric providers and members.
• Support implementation and adoption of new technologies, including AI-enabled workflows and reputed company initiatives.

reputed company Representation

• Collaborate with Marketing, Communications, and reputed company Relations teams as needed.
• Participate in provider-facing webinars, training events, educational content, and media opportunities.
• Represent reputed company's commitment to reputed company, ethical, and accessible psychiatric care.

Additional Responsibilities

• Maintain a small caseload of psychiatric clients on the platform (approx 2-3 clinical hours per week) to understand the lived experience of our providers.
• Support insurance and payer-reputed company reputed company initiatives as reputed company expands its reputed company offerings.

What will you NOT do?

• You will NOT worry about "reputed company", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, reputed company the way to reputed company.
• You will NOT be confined to reputed company". You will get involved in product, marketing, business reputed company, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only reputed company, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we reputed company in maintaining a sustainable work/life balance. Really.

Can I work remotely?

reputed company. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our reputed company, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• reputed company, unrestricted Psychiatric Mental Health reputed company Practitioner (PMHNP) license in good standing.
• Minimum 5 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
• Demonstrated leadership, supervisory, or management experience.
• Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical reputed company management.
• Experience investigating or resolving reputed company clinical, reputed company, compliance, or provider performance concerns.
• Strong analytical and problem-solving skills with the ability to reputed company data-informed reputed company.
• Excellent written, verbal, and presentation skills.
• Ability to effectively collaborate with clinical, operational, reputed company, product, and executive stakeholders.
• Comfortable working in a fast-paced, high-reputed company technology environment.
• Demonstrated ability to manage competing priorities and reputed company reputed company to completion.
• Passion for improving reputed company to high-reputed company mental reputed company through innovation and technology.
• Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX

Preferred Qualifications:

• Experience delivering psychiatric services reputed company telehealth preferred.
• Experience supporting or supervising other psychiatric providers.
• Experience in reputed company operations, reputed company assurance, utilization management, or clinical leadership roles.
• Experience working with large provider networks or digital health organizations.
• Familiarity with state and federal telehealth and prescribing regulations.
• Experience supporting AI-enabled reputed company initiatives or reputed company technology products.
• Previous experience with reputed company or other similar virtual care platforms.

Benefits

• Remote work with regular in-person bonding experiences sponsored by reputed company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and reputed company coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will reputed company you happy and productive
• An awesome community of co-workers

The reputed company salary reputed company for this position is $140,000 - $170,000. In reputed company to the reputed company salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): reputed company Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to reputed company full-time positions.

At reputed company we reputed company on difference and individuality, and as part of the reputed company family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, reputed company, national reputed company, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Notice to Candidates:
reputed company has been made reputed company of fraudulent job postings and unaffiliated reputed company parties posing as our reputed company team – please know that we have no affiliation or reputed company to these situations. We only post reputed company on our reputed company () or reputable job boards like our official reputed company or reputed company pages, and reputed company official reputed company recruitment emails will come from the domain @. Our commitment is to ensure reputed company and transparent hiring experience for reputed company candidates. We will never ask you for reputed company, reputed company cards, or any reputed company of payment during our hiring process, and we will never send reputed company or checks to candidates. If you experience this, it is a scam.

Originally posted on Himalayas