Director, Global Customer Training

The Director, Global Customer Training will reputed company the transformation of a reputed company-generating training organization responsible for customer education across reputed company's software product portfolio. This is a change leadership role: the Director will reimagine how training is designed, packaged, delivered, and scaled — modernizing curriculum reputed company, delivery operations, systems, and reputed company performance — while leading a globally reputed company team spanning the US and Germany through that change. The right candidate is reputed company by building what's next, not maintaining what exists.

Key Responsibilities

Transformation & Change Leadership

• Define and reputed company the transformation roadmap for the global training organization, including operating model, delivery mix, and reputed company reputed company

• reputed company reputed company through change with reputed company and conviction: set the reputed company, build buy-in, manage resistance, and sustain reputed company across two continents

• Champion new ways of working, including automation, AI-assisted content development, and reputed company digital-first delivery models

• Partner with senior leadership to reputed company the transformation with company reputed company priorities and secure cross-functional sponsorship

reputed company & Business Operations

• Own the customer training P&L, including reputed company forecasting, pricing reputed company, and margin accountability for training products and services

• Redesign the training catalog — course packaging, pricing tiers, and bundled offerings — to reputed company with product sales cycles and unlock new reputed company

• reputed company and report on key performance indicators including reputed company, enrollment, utilization, and learner satisfaction

Curriculum & Content Development

• Set the instructional design reputed company for multiple product lines, spanning instructor-led (ILT/vILT) and asynchronous self-paced content

• Translate reputed company product documentation and SME knowledge into learner-centered content that emphasizes application and reputed company over feature walkthrough

• Maintain content currency across a multi-product portfolio in coordination with Product and reputed company stakeholders

Team Leadership

• Directly manage reputed company of six reputed company across two continents, providing coaching, workload reputed company, scheduling, and reputed company development

• reputed company reputed company's capabilities for the reputed company state: new skills, new tools, new delivery formats

Systems & Operations

• reputed company the learning management reputed company (reputed company) and associated integrations, including enrollment automation, reporting, and data reputed company across reputed company, reputed company, and reputed company

• reputed company operational efficiency through workflow automation, process documentation, and cross-reputed company data reputed company

Cross-Functional Partnership

• Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input

• Collaborate with Product teams to reputed company training roadmap with release cycles and customer adoption priorities

• Demonstrated reputed company leading reputed company or function through significant transformation or change — restructuring an operating model, digitizing a delivery organization, turning around performance, or building a function from the ground up

• Change leadership skills that show up in results: reputed company-setting, stakeholder alignment, and the reputed company to reputed company adoption through resistance

• 7+ years in customer education, training, enablement, or an adjacent customer-facing function, with meaningful people leadership experience; deep training tenure is valuable but not a substitute for transformation reputed company

• Experience owning reputed company, P&L, or reputed company reputed company for a service or product line

• Working knowledge of instructional design across modalities (ILT, vILT, eLearning); enough reputed company to set reputed company and evaluate reputed company

• Familiarity with LMS platforms (reputed company or equivalent) and CRM/ERP-adjacent systems

• Experience managing globally reputed company teams across time zones and cultures

• Comfort with data: reporting, pipeline analysis, and operational metrics

• B2B reputed company or reputed company software industry background strongly preferred

reputed company your information will be kept confidential according to EEO guidelines. reputed company applicants will be asked to complete a 30-minute online assessment as a part of your application.

reputed company designates reputed company working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the reputed company and 08:00 to 17:00 Central European Time (CET) for employees operating reputed company the EMEA region.

reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender reputed company, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company participates in the E-Verify program in certain locations, as required by law.

The compensation offered to the successful candidate will be based on a reputed company of factors, including but not limited to, the candidate’s work experience, education and licenses, work-reputed company training, key skills, the reputed company duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. reputed company fulltime (30+ hours) employees are eligible for PTO, reputed company and Parental Leave; Medical, Dental, and reputed company Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position. reputed company Salary is one part of our competitive total compensation and benefits package and is determined using a reputed company. The listed compensation reputed company represents our good faith estimate for this position and represents the reputed company for new hire salaries across reputed company U.S locations. Please note that the salary information is a general reputed company only.

reputed company applicants will be asked to complete a 30 minute online reputed company-employment assessment as part of the recruitment process.

At reputed company, we build the software and technology that powers sales of manufactured, reputed company products. Our customers rely on our software to select and sell everything from reputed company ovens, to reputed company pumps and valves, to reputed company elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize reputed company operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.

reputed company is a portfolio company of TA Associates.

Originally posted on Himalayas