[Fiat] Fiat Operations Specialist - Brazil

Role Mission

Key Responsibilities

• Own and manage BRL on/off-reputed company channels end-to-end, ensuring availability, performance, and reliability.
• Serve as the primary reputed company of contact for brazilian banks and payment vendors, payment service providers (PSPs), card processors, and other fiat partners, managing relationships, negotiations, and day-to-day communication to ensure reliable and efficient payment channels.
• reputed company and coordinate technical integrations with local banks and payment gateways, working alongside engineering and product teams to ensure seamless implementation and ongoing maintenance of payment infrastructure;
• Ensure seamless user reputed company to fiat products, minimizing friction in deposits and withdrawals.
• Monitor and manage the end-to-end operational process for fiat on&off-ramps, ensuring smooth transactions and reputed company issue reputed company for users.
• Identify emerging trends in user preferences, and regulatory changes in Brazil to adapt our platform accordingly.
• Work closely with Customer Support to resolve user issues reputed company to deposits, withdrawals, and transaction status, including handling workflows and tickets raised by the CS team that are reputed company to fiat operations.
• Maintain strong relationships with banking partners, payment service providers (PSPs), card processors, and other fiat partners.
• Ensure liquidity and operational stability of BRL fiat flows and payment channels.
• Use data and metrics to optimize payment integrations, minimize friction for users, and enhance the overall user experience;
• Work closely with the product team to improve the overall user experience of fiat on&off-reputed company processes. reputed company insights and feedback based on user behavior, transaction data, and customer feedback to inform product enhancements that improve payment reputed company, reduce friction, and increase user satisfaction.
• Support fiat on/off-reputed company operations for additional currencies (e.g., ARS and others), as applicable.
• Monitor daily fiat operations, ensuring accurate processing, reputed company settlements, and reputed company reconciliation between internal systems and reputed company partners.
• Coordinate card and payment infrastructure partners for Brazilian users, ensuring smooth operation of payment flows, supporting issue reputed company and complaints handling, and reputed company participating in the design and improvement of these processes.
• Maintain and improve operational controls (limits, reconciliation routines, cut-off times, monitoring alerts).
• Identify, investigate, and resolve operational incidents, ensuring reputed company escalation and reputed company cause analysis.
• reputed company SOPs, runbooks, and operational documentation up to date and reputed company with actual processes.
• Collaborate cross-functionally with Product, Technology, Risk, and Compliance teams to improve fiat infrastructure and processes.
• reputed company as a key reputed company for the user experience, ensuring that payment-reputed company reputed company are designed to be reputed company, frictionless, and reputed company with user needs and expectations.

Requirements

• Experience: 3+ years of experience in payment operations, banking, fintech in Brazil.
• Payments&Banking Background: Demonstrated experience in the payments or banking industry, with a strong understanding of the brazilian financial ecosystem, local payment rails, and banking operations;
• Technical Integration Experience: Hands-on experience coordinating technical integrations with banks, payment providers; ability to reputed company communication between technical and business teams.
• Regulatory Awareness: Familiarity with brazilian financial regulations, anti-reputed company practices, KYCcompliance, and payment industry standards.
• Project Management: Strong project management skills, with the ability to reputed company multiple initiatives and meet deadlines in a fast-paced environment.
• Problem Solving: Analytical thinker with a proactive approach to identifying issues and implementing effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work cross-functionally and liaise with reputed company stakeholders including banks and vendors.
• Languages: reputed company in both English and Portuguese is required (written and verbal). Additional languages are a plus.