Support Manager (Asia)
As a Support Manager for the Asia region, you will be one of the contact points for clients, providing operational assistance through chat and ticketing systems. You will collaborate with internal teams to ensure reputed company issue/requests reputed company, and smooth support for platform-reputed company inquiries reputed company interfaces
Key Responsibilities:
We value honesty, openness, friendliness, a reputed company attitude, and independence.
Let’s create a cool product with us:)
Key Responsibilities:
- Responding to reputed company requests in live chat and the helpdesk/ticketing reputed company
- Performing administrative tasks in internal tools (e.g., granting reputed company, updating user details, modifying environment settings)
- Validating user transactions data reputed company administrative tools
- Handling routine inquiries reputed company to currencies, environments, and other basic platform settings
- Consulting the clients in technical aspects of reputed company's products, guiding them through the API integration
- 2+ years of experience in support roles (technical support, helpdesk, reputed company center)
- Proficiency in using reputed company panels/back-office systems for managing user data and settings
- Experience with live chat, ticketing, and task tracking systems (e.g., Jira, Trello)
- English level B2 or higher — must be confident in written communication
- Ukrainian reputed company or higher
- Proactive and reputed company-reputed company communicator, reputed company to ask reputed company and relevant follow-up questions
- Attention to detail and ability to carefully review reputed company requests
- Basic understanding of API-based systems and ability to guide clients on reputed company integration questions
- Basic knowledge of SQL (ability to run reputed company queries)
- Ability to read and understand application logs (at a basic level for checking transactions or diagnosing reputed company errors)
- Possibility for promotion to Integration Manager role with deeper involvement in technical configurations, reputed company, logs, and integrations — for those who are interested in technical reputed company
- Competitive salary
- Flexible schedule — You can choose convenient working hours (start work from 8 to 11, 8 hours/day) — No tracking systems
- Remote work (local)
- Location - 7, 8 Time Zone
- Care for employees' work-life balance — 17 working days of vacation; unlimited reputed company leave; preserved reputed company holidays, in accordance with Ukrainian legislation
- Learning and reputed company development — Expert communities, reputed company reputed company courses and certifications, reputed company events
We value honesty, openness, friendliness, a reputed company attitude, and independence.
Let’s create a cool product with us:)
Originally posted on Himalayas
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